A Survey of Digital Government: Science Mapping Approach, Application Areas, and Future Directions
With the rapid development of digital technologies, digital transformation reshapes the functioning of governments. Digital government (DG) aims to leverage technology to enhance the delivery of public services, improve efficiency, and foster transparency. Embracing DG is a strategic imperative for...
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| Format: | Article |
| Language: | English |
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MDPI AG
2023-11-01
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| Series: | Systems |
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| Online Access: | https://www.mdpi.com/2079-8954/11/12/563 |
| _version_ | 1797379274398760960 |
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| author | Merve Güler Gülçin Büyüközkan |
| author_facet | Merve Güler Gülçin Büyüközkan |
| author_sort | Merve Güler |
| collection | DOAJ |
| description | With the rapid development of digital technologies, digital transformation reshapes the functioning of governments. Digital government (DG) aims to leverage technology to enhance the delivery of public services, improve efficiency, and foster transparency. Embracing DG is a strategic imperative for governments looking to provide effective, transparent, and citizen-centric services in the 21st century. Therefore, many government organizations have intensified their DG efforts in response to its necessity. However, there is little clarity in the previous literature and a lack of uniform understanding among government employees, policymakers, and citizens regarding the concept of DG. Therefore, this study aims to analyze current DG research with science mapping, classify the research areas, and propose future directions for upcoming studies. A search was conducted on Web of Science and Scopus databases since the year 2000. VOSViewer software was used for visualizing and exploring bibliometric networks. This study is one of the first attempts to examine the DG area using the science mapping approach. Selected publications were categorized into research areas, and future directions were presented to bridge the identified research gaps. According to our results, the five main research areas are DG transformation, cybersecurity, public participation and social media, open government data and transparency, and e-Government adoption models. This study guides practitioners, academics, policymakers, and public employees in planning their future studies. |
| first_indexed | 2024-03-08T20:19:49Z |
| format | Article |
| id | doaj.art-30a90da8d06745b8a104f702a7f69aa7 |
| institution | Directory Open Access Journal |
| issn | 2079-8954 |
| language | English |
| last_indexed | 2024-03-08T20:19:49Z |
| publishDate | 2023-11-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Systems |
| spelling | doaj.art-30a90da8d06745b8a104f702a7f69aa72023-12-22T14:45:28ZengMDPI AGSystems2079-89542023-11-01111256310.3390/systems11120563A Survey of Digital Government: Science Mapping Approach, Application Areas, and Future DirectionsMerve Güler0Gülçin Büyüközkan1Department of Industrial Engineering, Galatasaray University, Istanbul 34349, TurkeyDepartment of Industrial Engineering, Galatasaray University, Istanbul 34349, TurkeyWith the rapid development of digital technologies, digital transformation reshapes the functioning of governments. Digital government (DG) aims to leverage technology to enhance the delivery of public services, improve efficiency, and foster transparency. Embracing DG is a strategic imperative for governments looking to provide effective, transparent, and citizen-centric services in the 21st century. Therefore, many government organizations have intensified their DG efforts in response to its necessity. However, there is little clarity in the previous literature and a lack of uniform understanding among government employees, policymakers, and citizens regarding the concept of DG. Therefore, this study aims to analyze current DG research with science mapping, classify the research areas, and propose future directions for upcoming studies. A search was conducted on Web of Science and Scopus databases since the year 2000. VOSViewer software was used for visualizing and exploring bibliometric networks. This study is one of the first attempts to examine the DG area using the science mapping approach. Selected publications were categorized into research areas, and future directions were presented to bridge the identified research gaps. According to our results, the five main research areas are DG transformation, cybersecurity, public participation and social media, open government data and transparency, and e-Government adoption models. This study guides practitioners, academics, policymakers, and public employees in planning their future studies.https://www.mdpi.com/2079-8954/11/12/563digital governmente-Governmentdigital transformationsystematic literature reviewscience mapping |
| spellingShingle | Merve Güler Gülçin Büyüközkan A Survey of Digital Government: Science Mapping Approach, Application Areas, and Future Directions Systems digital government e-Government digital transformation systematic literature review science mapping |
| title | A Survey of Digital Government: Science Mapping Approach, Application Areas, and Future Directions |
| title_full | A Survey of Digital Government: Science Mapping Approach, Application Areas, and Future Directions |
| title_fullStr | A Survey of Digital Government: Science Mapping Approach, Application Areas, and Future Directions |
| title_full_unstemmed | A Survey of Digital Government: Science Mapping Approach, Application Areas, and Future Directions |
| title_short | A Survey of Digital Government: Science Mapping Approach, Application Areas, and Future Directions |
| title_sort | survey of digital government science mapping approach application areas and future directions |
| topic | digital government e-Government digital transformation systematic literature review science mapping |
| url | https://www.mdpi.com/2079-8954/11/12/563 |
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