Transparency and Accessibility in Municipalities: The Case of Social Services in Spain
This paper aims to design and propose a new measurement model for social services transparency in municipalities. The model includes an empirical study of 38 municipalities in Spain. The information published on these municipalities’ websites is evaluated through experimental quantitative methods us...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Sciendo
2021-03-01
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| Series: | Central European Journal of Public Policy |
| Subjects: | |
| Online Access: | https://doi.org/10.2478/cejpp-2021-0003 |
| _version_ | 1818012982537355264 |
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| author | Cañizares-Espada Manuela Muñoz-Colomina Clara Isabel Pérez-Estébanez Raquel Urquía-Grande Elena |
| author_facet | Cañizares-Espada Manuela Muñoz-Colomina Clara Isabel Pérez-Estébanez Raquel Urquía-Grande Elena |
| author_sort | Cañizares-Espada Manuela |
| collection | DOAJ |
| description | This paper aims to design and propose a new measurement model for social services transparency in municipalities. The model includes an empirical study of 38 municipalities in Spain. The information published on these municipalities’ websites is evaluated through experimental quantitative methods using multivariate analysis. The municipalities chosen were those with the highest population that also disclosed the largest amount of information and provided the easiest access to their websites. The paper's conceptual framework was constructed by combining the Spanish legal context with a bibliographic review based on the latest transparency models. The research proposes a new Transparency Evaluation Model for Social Services to measure transparency in municipalities using the social services information published on the websites. Factors considered include degree of ease and amount of time spent by citizens in accessing the website. Some conclusions indicate that transparency remains difficult to achieve, information is less accessible to citizens than it should be, and transparency differs among the municipalities due to the legal changes implemented in recent years, as well as to other economic and social variables. |
| first_indexed | 2024-04-14T06:27:49Z |
| format | Article |
| id | doaj.art-30bbfce05482495c99ab2dffef83ab09 |
| institution | Directory Open Access Journal |
| issn | 1802-4866 |
| language | English |
| last_indexed | 2024-04-14T06:27:49Z |
| publishDate | 2021-03-01 |
| publisher | Sciendo |
| record_format | Article |
| series | Central European Journal of Public Policy |
| spelling | doaj.art-30bbfce05482495c99ab2dffef83ab092022-12-22T02:07:45ZengSciendoCentral European Journal of Public Policy1802-48662021-03-01151315410.2478/cejpp-2021-0003Transparency and Accessibility in Municipalities: The Case of Social Services in SpainCañizares-Espada Manuela0Muñoz-Colomina Clara Isabel1Pérez-Estébanez Raquel2Urquía-Grande Elena3Madrid Open University-Universidad a Distancia de Madrid-UDIMAUniversidad Complutense de Madrid-UCMUniversidad Complutense de Madrid-UCMUniversidad Complutense de Madrid-UCMThis paper aims to design and propose a new measurement model for social services transparency in municipalities. The model includes an empirical study of 38 municipalities in Spain. The information published on these municipalities’ websites is evaluated through experimental quantitative methods using multivariate analysis. The municipalities chosen were those with the highest population that also disclosed the largest amount of information and provided the easiest access to their websites. The paper's conceptual framework was constructed by combining the Spanish legal context with a bibliographic review based on the latest transparency models. The research proposes a new Transparency Evaluation Model for Social Services to measure transparency in municipalities using the social services information published on the websites. Factors considered include degree of ease and amount of time spent by citizens in accessing the website. Some conclusions indicate that transparency remains difficult to achieve, information is less accessible to citizens than it should be, and transparency differs among the municipalities due to the legal changes implemented in recent years, as well as to other economic and social variables.https://doi.org/10.2478/cejpp-2021-0003transparencyaccessibilitymunicipalitiessocial services |
| spellingShingle | Cañizares-Espada Manuela Muñoz-Colomina Clara Isabel Pérez-Estébanez Raquel Urquía-Grande Elena Transparency and Accessibility in Municipalities: The Case of Social Services in Spain Central European Journal of Public Policy transparency accessibility municipalities social services |
| title | Transparency and Accessibility in Municipalities: The Case of Social Services in Spain |
| title_full | Transparency and Accessibility in Municipalities: The Case of Social Services in Spain |
| title_fullStr | Transparency and Accessibility in Municipalities: The Case of Social Services in Spain |
| title_full_unstemmed | Transparency and Accessibility in Municipalities: The Case of Social Services in Spain |
| title_short | Transparency and Accessibility in Municipalities: The Case of Social Services in Spain |
| title_sort | transparency and accessibility in municipalities the case of social services in spain |
| topic | transparency accessibility municipalities social services |
| url | https://doi.org/10.2478/cejpp-2021-0003 |
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