Stimuli Influencing Engagement, Satisfaction, and Intention to Use Telemedicine Services: An Integrative Model
Telemedicine ensures quality, cost-effective, and equally accessible healthcare services for everyone. Nonetheless, a poor usage rate could curb its progression in developing cultures like Bangladesh. Therefore, this research examines how external stimuli promote the continuous usage intentions of s...
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| Format: | Article |
| Language: | English |
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MDPI AG
2022-07-01
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| Series: | Healthcare |
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| Online Access: | https://www.mdpi.com/2227-9032/10/7/1327 |
| _version_ | 1797406154205167616 |
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| author | Ruhul Amin Md. Alamgir Hossain Md. Minhaj Uddin Mohammad Toriqul Islam Jony Minho Kim |
| author_facet | Ruhul Amin Md. Alamgir Hossain Md. Minhaj Uddin Mohammad Toriqul Islam Jony Minho Kim |
| author_sort | Ruhul Amin |
| collection | DOAJ |
| description | Telemedicine ensures quality, cost-effective, and equally accessible healthcare services for everyone. Nonetheless, a poor usage rate could curb its progression in developing cultures like Bangladesh. Therefore, this research examines how external stimuli promote the continuous usage intentions of synchronous telemedicine services through engagement and satisfaction by deploying the stimulus-organism-response framework. A final sample of 312 telemedicine users was analyzed using the structural equation modeling in AMOS. The average age of the participants was 26.28 (std. deviation 5.53), and their average use of telemedicine was 2.39 times (std. deviation 1.31) over the last six months. This study empirically endorsed that the stimuli, including performance expectancy, information quality, and contamination avoidance, as well as organismic factors such as engagement and satisfaction, directly impacted the continuance desires for telemedicine use. In addition, the analyses validated the mediation roles of engagement and satisfaction. Furthermore, performance and effort expectancies influenced engagement, which affected satisfaction along with performance expectancy, functionality, and information quality. Accordingly, telemedicine facilitators should integrate these critical attributes into the system to sustain engagement, satisfaction, and usage intentions. This study has pioneered the effects of performance and effort expectancies on continuous usage intentions facilitated by engagement and satisfaction in the telemedicine landscape. |
| first_indexed | 2024-03-09T03:22:14Z |
| format | Article |
| id | doaj.art-30fe185545b3453fa744057886bc1c27 |
| institution | Directory Open Access Journal |
| issn | 2227-9032 |
| language | English |
| last_indexed | 2024-03-09T03:22:14Z |
| publishDate | 2022-07-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Healthcare |
| spelling | doaj.art-30fe185545b3453fa744057886bc1c272023-12-03T15:07:48ZengMDPI AGHealthcare2227-90322022-07-01107132710.3390/healthcare10071327Stimuli Influencing Engagement, Satisfaction, and Intention to Use Telemedicine Services: An Integrative ModelRuhul Amin0Md. Alamgir Hossain1Md. Minhaj Uddin2Mohammad Toriqul Islam Jony3Minho Kim4Department of Management, Jashore University of Science and Technology, Jashore 7408, BangladeshDepartment of Management, Hajee Mohammad Danesh Science and Technology University, Dinajpur 5200, BangladeshDepartment of Accounting and Information Systems, Jatiya Kabi Kazi Nazrul Islam University, Mymensingh 2220, BangladeshDepartment of Management, Jatiya Kabi Kazi Nazrul Islam University, Mymensingh 2220, BangladeshDepartment of International Trade, Jeonbuk National University, Jeonju 54896, KoreaTelemedicine ensures quality, cost-effective, and equally accessible healthcare services for everyone. Nonetheless, a poor usage rate could curb its progression in developing cultures like Bangladesh. Therefore, this research examines how external stimuli promote the continuous usage intentions of synchronous telemedicine services through engagement and satisfaction by deploying the stimulus-organism-response framework. A final sample of 312 telemedicine users was analyzed using the structural equation modeling in AMOS. The average age of the participants was 26.28 (std. deviation 5.53), and their average use of telemedicine was 2.39 times (std. deviation 1.31) over the last six months. This study empirically endorsed that the stimuli, including performance expectancy, information quality, and contamination avoidance, as well as organismic factors such as engagement and satisfaction, directly impacted the continuance desires for telemedicine use. In addition, the analyses validated the mediation roles of engagement and satisfaction. Furthermore, performance and effort expectancies influenced engagement, which affected satisfaction along with performance expectancy, functionality, and information quality. Accordingly, telemedicine facilitators should integrate these critical attributes into the system to sustain engagement, satisfaction, and usage intentions. This study has pioneered the effects of performance and effort expectancies on continuous usage intentions facilitated by engagement and satisfaction in the telemedicine landscape.https://www.mdpi.com/2227-9032/10/7/1327telemedicinestimulus-organism-response frameworkengagementsatisfactioncontinuous usage intention |
| spellingShingle | Ruhul Amin Md. Alamgir Hossain Md. Minhaj Uddin Mohammad Toriqul Islam Jony Minho Kim Stimuli Influencing Engagement, Satisfaction, and Intention to Use Telemedicine Services: An Integrative Model Healthcare telemedicine stimulus-organism-response framework engagement satisfaction continuous usage intention |
| title | Stimuli Influencing Engagement, Satisfaction, and Intention to Use Telemedicine Services: An Integrative Model |
| title_full | Stimuli Influencing Engagement, Satisfaction, and Intention to Use Telemedicine Services: An Integrative Model |
| title_fullStr | Stimuli Influencing Engagement, Satisfaction, and Intention to Use Telemedicine Services: An Integrative Model |
| title_full_unstemmed | Stimuli Influencing Engagement, Satisfaction, and Intention to Use Telemedicine Services: An Integrative Model |
| title_short | Stimuli Influencing Engagement, Satisfaction, and Intention to Use Telemedicine Services: An Integrative Model |
| title_sort | stimuli influencing engagement satisfaction and intention to use telemedicine services an integrative model |
| topic | telemedicine stimulus-organism-response framework engagement satisfaction continuous usage intention |
| url | https://www.mdpi.com/2227-9032/10/7/1327 |
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