User violence towards nursing professionals in mental health services and emergency units

Workplace violence is present in many work sectors, but in the area of mental health, nurses have a higher risk due to the close relationship they have with users. This study analyzed hostile user statements against nursing professionals of Mental Health Services and Emergency Units in Health Servi...

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Main Authors: Bartolomé Llor-Esteban, María Sánchez-Mu˜noz, José Antonio Ruiz-Hernández, José Antonio Jiménez-Barbero
Format: Article
Language:English
Published: Sociedad Española de Psicología Jurídica y Forense 2017-01-01
Series:European Journal of Psychology Applied to Legal Context
Subjects:
Online Access:http://ejpalc.elsevier.es/en/pdf/S1889186116300373/S300/
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author Bartolomé Llor-Esteban
María Sánchez-Mu˜noz
José Antonio Ruiz-Hernández
José Antonio Jiménez-Barbero
author_facet Bartolomé Llor-Esteban
María Sánchez-Mu˜noz
José Antonio Ruiz-Hernández
José Antonio Jiménez-Barbero
author_sort Bartolomé Llor-Esteban
collection DOAJ
description Workplace violence is present in many work sectors, but in the area of mental health, nurses have a higher risk due to the close relationship they have with users. This study analyzed hostile user statements against nursing professionals of Mental Health Services and Emergency Units in Health Service (MHS) hospitals in Murcia, Spain, and determined the frequency of exposure to the different violent user behaviors. The study was carried out with a sample of 518 nursing professionals from four hospital services: Mental Health, Emergency Units, Medical Hospitalization, and Maternal-and-Child. The nursing staff of Mental Health and Emergency Units was the most exposed to violence. Non-physical violence was more frequent in Emergency Units, whereas physical violence was more frequent in Mental Health. Among the consequences of exposure to non-physical violence are workers’ emotional exhaustion and the presence of psychological distress.
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spelling doaj.art-3130ab511e4044feb2befa3ac9966cc72022-12-21T17:59:19ZengSociedad Española de Psicología Jurídica y ForenseEuropean Journal of Psychology Applied to Legal Context1889-18611989-40072017-01-0191334010.1016/j.ejpal.2016.06.002User violence towards nursing professionals in mental health services and emergency unitsBartolomé Llor-Esteban0María Sánchez-Mu˜noz1José Antonio Ruiz-Hernández2José Antonio Jiménez-Barbero3University of Murcia, SpainMurcian Health Service, Mental Health Service of Cartagena, Murcia, SpainUniversity of Murcia, SpainMurcian Health Service, Mental Health Service of Cartagena, Murcia, SpainWorkplace violence is present in many work sectors, but in the area of mental health, nurses have a higher risk due to the close relationship they have with users. This study analyzed hostile user statements against nursing professionals of Mental Health Services and Emergency Units in Health Service (MHS) hospitals in Murcia, Spain, and determined the frequency of exposure to the different violent user behaviors. The study was carried out with a sample of 518 nursing professionals from four hospital services: Mental Health, Emergency Units, Medical Hospitalization, and Maternal-and-Child. The nursing staff of Mental Health and Emergency Units was the most exposed to violence. Non-physical violence was more frequent in Emergency Units, whereas physical violence was more frequent in Mental Health. Among the consequences of exposure to non-physical violence are workers’ emotional exhaustion and the presence of psychological distress.http://ejpalc.elsevier.es/en/pdf/S1889186116300373/S300/Mental health servicesNursing staffWorkplace violence
spellingShingle Bartolomé Llor-Esteban
María Sánchez-Mu˜noz
José Antonio Ruiz-Hernández
José Antonio Jiménez-Barbero
User violence towards nursing professionals in mental health services and emergency units
European Journal of Psychology Applied to Legal Context
Mental health services
Nursing staff
Workplace violence
title User violence towards nursing professionals in mental health services and emergency units
title_full User violence towards nursing professionals in mental health services and emergency units
title_fullStr User violence towards nursing professionals in mental health services and emergency units
title_full_unstemmed User violence towards nursing professionals in mental health services and emergency units
title_short User violence towards nursing professionals in mental health services and emergency units
title_sort user violence towards nursing professionals in mental health services and emergency units
topic Mental health services
Nursing staff
Workplace violence
url http://ejpalc.elsevier.es/en/pdf/S1889186116300373/S300/
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AT joseantonioruizhernandez userviolencetowardsnursingprofessionalsinmentalhealthservicesandemergencyunits
AT joseantoniojimenezbarbero userviolencetowardsnursingprofessionalsinmentalhealthservicesandemergencyunits