THE ROLE OF EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT (EFQM) IN IMPROVING PUBLIC SECTOR EFFICIENCY AND IT'S IMPACTS ON CUSTOMER SATISFACTION EMPLOYEES RESULTS AND CORPORATE IMAGE

THE ROLE OF EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT (EFQM) IN IMPROVING PUBLIC SECTOR EFFICIENCY AND IT'S IMPACTS ON CUSTOMER SATISFACTION EMPLOYEES RESULTS AND CORPORATE IMAGE

A significant feature of EFQM model is that it provides people with broader and deeper insights into the cause and effect relationships between their organization activities and the results it achieves. This paper aims at determining how the European Foundation for Quality Management (EFQM) is relat...

Full description

Bibliographic Details
Main Authors: Bashar Al - Majali, Mervat Almhirat
Format: Article
Language:English
Published: Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia 2018-09-01
Series:International Journal for Quality Research
Subjects:
total quality management
customer satisfaction
employee results
organizations' image
processes EFQM Excellence
Online Access:http://www.ijqr.net/journal/v12-n3/3.pdf

Similar Items

Similar Items