Developing a Sustainable Logistics Service Quality Scale for Logistics Service Providers in Egypt
The role of sustainability has made it a vital point to measure companies’ financial performances and sustainability practices along the overall supply chain. Logistics service providers (LSPs) are among the supply chain actors that need to consider sustainability practices to present a better susta...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2021-04-01
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| Series: | Logistics |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2305-6290/5/2/21 |
| _version_ | 1797537977407111168 |
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| author | Ahmed Hussein Ali Ani Melkonyan Bernd Noche Tim Gruchmann |
| author_facet | Ahmed Hussein Ali Ani Melkonyan Bernd Noche Tim Gruchmann |
| author_sort | Ahmed Hussein Ali |
| collection | DOAJ |
| description | The role of sustainability has made it a vital point to measure companies’ financial performances and sustainability practices along the overall supply chain. Logistics service providers (LSPs) are among the supply chain actors that need to consider sustainability practices to present a better sustainable service. Therefore, we studied LSPs in Egypt, as Egypt has set sustainability goals in the logistics sector to be achieved by 2030. This research proposes a new sustainable logistics service quality (SLSQ) scale through reviewing the literature on sustainable service quality (SSQ) and logistics service quality (LSQ). While additional semi-structured interviews were conducted with LSP companies in Egypt to formulate the SLSQ scale for this specific region, the Q-sorting technique was used to confirm SLSQ measurements. Hence, we present a scale to evaluate Egypt’s overall LSPs’ service quality. Our research thereby contributes to the theory by proposing a new framework that measures the SLSQ in LSP companies in emerging countries and to the practice by tying the framework to accompany Egyptian law. The results are discussed against previous literature and concluded by showing limitations and potential future research avenues. |
| first_indexed | 2024-03-10T12:24:54Z |
| format | Article |
| id | doaj.art-324aa17f9789453894d152d5a6fe0190 |
| institution | Directory Open Access Journal |
| issn | 2305-6290 |
| language | English |
| last_indexed | 2024-03-10T12:24:54Z |
| publishDate | 2021-04-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Logistics |
| spelling | doaj.art-324aa17f9789453894d152d5a6fe01902023-11-21T15:08:24ZengMDPI AGLogistics2305-62902021-04-01522110.3390/logistics5020021Developing a Sustainable Logistics Service Quality Scale for Logistics Service Providers in EgyptAhmed Hussein Ali0Ani Melkonyan1Bernd Noche2Tim Gruchmann3Faculty of Engineering, University of Duisburg-Essen, 47057 Duisburg, GermanyFaculty of Engineering, University of Duisburg-Essen, 47057 Duisburg, GermanyFaculty of Engineering, University of Duisburg-Essen, 47057 Duisburg, GermanyGerman Institute for Tourism Research (DITF), Westcoast University of Applied Sciences, 25746 Heide, GermanyThe role of sustainability has made it a vital point to measure companies’ financial performances and sustainability practices along the overall supply chain. Logistics service providers (LSPs) are among the supply chain actors that need to consider sustainability practices to present a better sustainable service. Therefore, we studied LSPs in Egypt, as Egypt has set sustainability goals in the logistics sector to be achieved by 2030. This research proposes a new sustainable logistics service quality (SLSQ) scale through reviewing the literature on sustainable service quality (SSQ) and logistics service quality (LSQ). While additional semi-structured interviews were conducted with LSP companies in Egypt to formulate the SLSQ scale for this specific region, the Q-sorting technique was used to confirm SLSQ measurements. Hence, we present a scale to evaluate Egypt’s overall LSPs’ service quality. Our research thereby contributes to the theory by proposing a new framework that measures the SLSQ in LSP companies in emerging countries and to the practice by tying the framework to accompany Egyptian law. The results are discussed against previous literature and concluded by showing limitations and potential future research avenues.https://www.mdpi.com/2305-6290/5/2/21sustainable logistics service quality (SLSQ)sustainable service quality (SSQ)logistics service quality (LSQ)logistics service providers (LSPs) |
| spellingShingle | Ahmed Hussein Ali Ani Melkonyan Bernd Noche Tim Gruchmann Developing a Sustainable Logistics Service Quality Scale for Logistics Service Providers in Egypt Logistics sustainable logistics service quality (SLSQ) sustainable service quality (SSQ) logistics service quality (LSQ) logistics service providers (LSPs) |
| title | Developing a Sustainable Logistics Service Quality Scale for Logistics Service Providers in Egypt |
| title_full | Developing a Sustainable Logistics Service Quality Scale for Logistics Service Providers in Egypt |
| title_fullStr | Developing a Sustainable Logistics Service Quality Scale for Logistics Service Providers in Egypt |
| title_full_unstemmed | Developing a Sustainable Logistics Service Quality Scale for Logistics Service Providers in Egypt |
| title_short | Developing a Sustainable Logistics Service Quality Scale for Logistics Service Providers in Egypt |
| title_sort | developing a sustainable logistics service quality scale for logistics service providers in egypt |
| topic | sustainable logistics service quality (SLSQ) sustainable service quality (SSQ) logistics service quality (LSQ) logistics service providers (LSPs) |
| url | https://www.mdpi.com/2305-6290/5/2/21 |
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