PENGARUH KUALITAS LAYANAN TERHADAP NILAI PELANGGAN, KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN (Studi pada Klinik dr. Sumakto, Sp. A(K) di Malang)

PENGARUH KUALITAS LAYANAN TERHADAP NILAI PELANGGAN, KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN (Studi pada Klinik dr. Sumakto, Sp. A(K) di Malang)

Service quality is crucial to the service providers to maintain markets in the long run. Good service quality will earn customers’ positive feedback. This research is conducted to find out and explain whether there a significant correlation between service quality, customers’ value, customers’...

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Bibliographic Details
Main Authors: Yekti Asmoro Kanthi, Suharyono Suharyono, Srikandi Kumadji
Format: Article
Language:English
Published: University of Brawijaya 2016-01-01
Series:Profit: Jurnal Administrasi Bisnis
Subjects:
service quality
customer value
satisfaction
customer loyalty and child health clinics
Online Access:https://profit.ub.ac.id/index.php/profit/article/view/631

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