MENDUGA KUALITAS LAYANAN MASKAPAI DOMESTIK MENGGUNAKAN JARINGAN SYARAF TIRUAN
Measurement of service quality is very important because it can determine the accuracy between consumer perceptions and expectations when receiving information before using the items or services. Measurement of service quality can be done using the service quality method developed by Parasuraman et...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Universitas Udayana
2023-01-01
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| Series: | E-Jurnal Matematika |
| Online Access: | https://ojs.unud.ac.id/index.php/mtk/article/view/95382 |
| _version_ | 1811158899584139264 |
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| author | MULIA YASMAN I PUTU EKA NILA KENCANA I GUSTI AYU MADE SRINADI |
| author_facet | MULIA YASMAN I PUTU EKA NILA KENCANA I GUSTI AYU MADE SRINADI |
| author_sort | MULIA YASMAN |
| collection | DOAJ |
| description | Measurement of service quality is very important because it can determine the accuracy between consumer perceptions and expectations when receiving information before using the items or services. Measurement of service quality can be done using the service quality method developed by Parasuraman et al. (1990). The independent variables used refer to the dimensions of service quality, namely reliability, assurance, tangiable, empathy, and responsiveness. While the dependent variable is satisfaction. The measurement of service quality using an artificial neural network with a backpropagation algorithm is carried out by obtaining input data and target data from calculations using service quality. Testing on the artificial neural network is carried out in two stages, namely training data and testing data. The results are then compared with the target data on the service quality method to determine accuracy. |
| first_indexed | 2024-04-10T05:32:12Z |
| format | Article |
| id | doaj.art-3288fdc10bee419ebc21c4f19e3c3779 |
| institution | Directory Open Access Journal |
| issn | 2303-1751 |
| language | English |
| last_indexed | 2024-04-10T05:32:12Z |
| publishDate | 2023-01-01 |
| publisher | Universitas Udayana |
| record_format | Article |
| series | E-Jurnal Matematika |
| spelling | doaj.art-3288fdc10bee419ebc21c4f19e3c37792023-03-07T06:47:41ZengUniversitas UdayanaE-Jurnal Matematika2303-17512023-01-01121313610.24843/MTK.2023.v12.i01.p39695382MENDUGA KUALITAS LAYANAN MASKAPAI DOMESTIK MENGGUNAKAN JARINGAN SYARAF TIRUANMULIA YASMANI PUTU EKA NILA KENCANAI GUSTI AYU MADE SRINADIMeasurement of service quality is very important because it can determine the accuracy between consumer perceptions and expectations when receiving information before using the items or services. Measurement of service quality can be done using the service quality method developed by Parasuraman et al. (1990). The independent variables used refer to the dimensions of service quality, namely reliability, assurance, tangiable, empathy, and responsiveness. While the dependent variable is satisfaction. The measurement of service quality using an artificial neural network with a backpropagation algorithm is carried out by obtaining input data and target data from calculations using service quality. Testing on the artificial neural network is carried out in two stages, namely training data and testing data. The results are then compared with the target data on the service quality method to determine accuracy.https://ojs.unud.ac.id/index.php/mtk/article/view/95382 |
| spellingShingle | MULIA YASMAN I PUTU EKA NILA KENCANA I GUSTI AYU MADE SRINADI MENDUGA KUALITAS LAYANAN MASKAPAI DOMESTIK MENGGUNAKAN JARINGAN SYARAF TIRUAN E-Jurnal Matematika |
| title | MENDUGA KUALITAS LAYANAN MASKAPAI DOMESTIK MENGGUNAKAN JARINGAN SYARAF TIRUAN |
| title_full | MENDUGA KUALITAS LAYANAN MASKAPAI DOMESTIK MENGGUNAKAN JARINGAN SYARAF TIRUAN |
| title_fullStr | MENDUGA KUALITAS LAYANAN MASKAPAI DOMESTIK MENGGUNAKAN JARINGAN SYARAF TIRUAN |
| title_full_unstemmed | MENDUGA KUALITAS LAYANAN MASKAPAI DOMESTIK MENGGUNAKAN JARINGAN SYARAF TIRUAN |
| title_short | MENDUGA KUALITAS LAYANAN MASKAPAI DOMESTIK MENGGUNAKAN JARINGAN SYARAF TIRUAN |
| title_sort | menduga kualitas layanan maskapai domestik menggunakan jaringan syaraf tiruan |
| url | https://ojs.unud.ac.id/index.php/mtk/article/view/95382 |
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