How smart senior care can achieve value co-creation: Evidence from China
With the rapid rise of artificial intelligence, smart senior care has become a new trend for future development. The collection of “Typical Cases of Chinese Elderly Service Industry Development” is selected by the script materials. The main purpose of this article is to investigate how smart senior...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2022-09-01
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| Series: | Frontiers in Public Health |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/fpubh.2022.973439/full |
| _version_ | 1811183656653291520 |
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| author | Liping Fu Liping Fu Tong Pei Tong Pei Jie Yang Jiarui Han |
| author_facet | Liping Fu Liping Fu Tong Pei Tong Pei Jie Yang Jiarui Han |
| author_sort | Liping Fu |
| collection | DOAJ |
| description | With the rapid rise of artificial intelligence, smart senior care has become a new trend for future development. The collection of “Typical Cases of Chinese Elderly Service Industry Development” is selected by the script materials. The main purpose of this article is to investigate how smart senior care can achieve value co-creation by grounded theory. This study explores the phenomenon of value co-creation in the participation of multiple actors in smart senior care services. Findings show that institutional guarantee, technical intake, market empowerment, emotional support, service interaction, and reciprocity norm are identified as the driving factors for value co-creation. In addition, the behavioral processes of value co-creation include multi-actor value consensus, co-creation environment establishment, practical value co-creation, public value sharing, and diffusion of service added value in smart senior care. Finally, this study constructs a practical logic model of achieving value co-creation. It extends and enriches the scope of the value co-creation theory. This study confirms that value co-creation can be effectively achieved in smart senior care by the above-mentioned ways, revealing its driving factors and behavioral processes. The article expands on the application of value co-creation in the field of public healthcare. The results have important theoretical and practical significance for narrowing the public service equalization gap. |
| first_indexed | 2024-04-11T09:50:30Z |
| format | Article |
| id | doaj.art-33b9bd4d02834570b294414591f8436f |
| institution | Directory Open Access Journal |
| issn | 2296-2565 |
| language | English |
| last_indexed | 2024-04-11T09:50:30Z |
| publishDate | 2022-09-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Public Health |
| spelling | doaj.art-33b9bd4d02834570b294414591f8436f2022-12-22T04:30:48ZengFrontiers Media S.A.Frontiers in Public Health2296-25652022-09-011010.3389/fpubh.2022.973439973439How smart senior care can achieve value co-creation: Evidence from ChinaLiping Fu0Liping Fu1Tong Pei2Tong Pei3Jie Yang4Jiarui Han5Center for Social Science Survey and Data, College of Management and Economics, Tianjin University, Tianjin, ChinaCollege of Politics and Public Administration, Qinghai Minzu University, Xining, ChinaCenter for Social Science Survey and Data, College of Management and Economics, Tianjin University, Tianjin, ChinaSchool of Public Administration, Hainan University, Haikou, ChinaCenter for Social Science Survey and Data, College of Management and Economics, Tianjin University, Tianjin, ChinaCenter for Social Science Survey and Data, College of Management and Economics, Tianjin University, Tianjin, ChinaWith the rapid rise of artificial intelligence, smart senior care has become a new trend for future development. The collection of “Typical Cases of Chinese Elderly Service Industry Development” is selected by the script materials. The main purpose of this article is to investigate how smart senior care can achieve value co-creation by grounded theory. This study explores the phenomenon of value co-creation in the participation of multiple actors in smart senior care services. Findings show that institutional guarantee, technical intake, market empowerment, emotional support, service interaction, and reciprocity norm are identified as the driving factors for value co-creation. In addition, the behavioral processes of value co-creation include multi-actor value consensus, co-creation environment establishment, practical value co-creation, public value sharing, and diffusion of service added value in smart senior care. Finally, this study constructs a practical logic model of achieving value co-creation. It extends and enriches the scope of the value co-creation theory. This study confirms that value co-creation can be effectively achieved in smart senior care by the above-mentioned ways, revealing its driving factors and behavioral processes. The article expands on the application of value co-creation in the field of public healthcare. The results have important theoretical and practical significance for narrowing the public service equalization gap.https://www.frontiersin.org/articles/10.3389/fpubh.2022.973439/fullsmart senior carevalue co-creationpractical logicdriving factorgrounded theorydigital divide |
| spellingShingle | Liping Fu Liping Fu Tong Pei Tong Pei Jie Yang Jiarui Han How smart senior care can achieve value co-creation: Evidence from China Frontiers in Public Health smart senior care value co-creation practical logic driving factor grounded theory digital divide |
| title | How smart senior care can achieve value co-creation: Evidence from China |
| title_full | How smart senior care can achieve value co-creation: Evidence from China |
| title_fullStr | How smart senior care can achieve value co-creation: Evidence from China |
| title_full_unstemmed | How smart senior care can achieve value co-creation: Evidence from China |
| title_short | How smart senior care can achieve value co-creation: Evidence from China |
| title_sort | how smart senior care can achieve value co creation evidence from china |
| topic | smart senior care value co-creation practical logic driving factor grounded theory digital divide |
| url | https://www.frontiersin.org/articles/10.3389/fpubh.2022.973439/full |
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