Service Quality Towards Banking Customer Satisfaction And Loyalty PT. Bank Mandiri

Service Quality Towards Banking Customer Satisfaction And Loyalty PT. Bank Mandiri

The research was conducted with the aim of knowing the quality of service that uses the dimensions of tangible, realibility, responsiveness, assurance and empathy for customer satisfaction and customer loyalty at PT. Bank Mandiri KC Kartini Makassar. The research population is the customers of PT. B...

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Bibliographic Details
Main Authors:	Syamsul Alam, Nur Naninsih, Dewi Pratiwi Indriasari
Format:	Article
Language:	English
Published:	Universitas Tarumanagara 2022-10-01
Series:	Jurnal Manajemen
Subjects:	service quality; customer satisfaction; customer loyalty.
Online Access:	http://ecojoin.org/index.php/EJM/article/view/939

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