Leveraging health information helpline to sustain health-care delivery during the COVID pandemic: Experiences from a State in Eastern India
Background: The unprecedented demands on health-care systems due to the COVID-19 pandemic made countries including India to switch toward alternative modes of health-care delivery. Objectives: The aim of this study was to describe the various COVID-related services delivered through 104 health infor...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
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Wolters Kluwer Medknow Publications
2023-01-01
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| Series: | Indian Journal of Public Health |
| Subjects: | |
| Online Access: | http://www.ijph.in/article.asp?issn=0019-557X;year=2023;volume=67;issue=1;spage=28;epage=34;aulast=Nawaz |
| _version_ | 1797824225426276352 |
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| author | Ayesha Siddiqua Nawaz Bhuvnesh Pratap Singh Arun Kumar Singh Chayan Mukherjee Nitin Rathnam Shailendra Kumar B Hegde |
| author_facet | Ayesha Siddiqua Nawaz Bhuvnesh Pratap Singh Arun Kumar Singh Chayan Mukherjee Nitin Rathnam Shailendra Kumar B Hegde |
| author_sort | Ayesha Siddiqua Nawaz |
| collection | DOAJ |
| description | Background: The unprecedented demands on health-care systems due to the COVID-19 pandemic made countries including India to switch toward alternative modes of health-care delivery. Objectives: The aim of this study was to describe the various COVID-related services delivered through 104 health information helpline (HIHL), located in Jharkhand during the pandemic. Methods: The de-identified secondary data from February 2020 to December 2021 related to COVID services delivered through HIHL were analyzed. Results: There was a significant increase in the COVID call volume during the first as well as the second wave. The HIHL has been able to guide the callers on testing, home isolation and follow-up, home-based teleconsultation, vaccination, timely referral, and support with logistic-related information. Conclusion: The 104 HIHL has played a critical role in sustaining health-care delivery during the pandemic, combating the “infodemic” and guiding the general public by providing authentic information. |
| first_indexed | 2024-03-13T10:35:47Z |
| format | Article |
| id | doaj.art-3438d7bc0a734f26802f384149f8479d |
| institution | Directory Open Access Journal |
| issn | 0019-557X |
| language | English |
| last_indexed | 2024-03-13T10:35:47Z |
| publishDate | 2023-01-01 |
| publisher | Wolters Kluwer Medknow Publications |
| record_format | Article |
| series | Indian Journal of Public Health |
| spelling | doaj.art-3438d7bc0a734f26802f384149f8479d2023-05-18T06:13:08ZengWolters Kluwer Medknow PublicationsIndian Journal of Public Health0019-557X2023-01-01671283410.4103/ijph.ijph_604_22Leveraging health information helpline to sustain health-care delivery during the COVID pandemic: Experiences from a State in Eastern IndiaAyesha Siddiqua NawazBhuvnesh Pratap SinghArun Kumar SinghChayan MukherjeeNitin RathnamShailendra Kumar B HegdeBackground: The unprecedented demands on health-care systems due to the COVID-19 pandemic made countries including India to switch toward alternative modes of health-care delivery. Objectives: The aim of this study was to describe the various COVID-related services delivered through 104 health information helpline (HIHL), located in Jharkhand during the pandemic. Methods: The de-identified secondary data from February 2020 to December 2021 related to COVID services delivered through HIHL were analyzed. Results: There was a significant increase in the COVID call volume during the first as well as the second wave. The HIHL has been able to guide the callers on testing, home isolation and follow-up, home-based teleconsultation, vaccination, timely referral, and support with logistic-related information. Conclusion: The 104 HIHL has played a critical role in sustaining health-care delivery during the pandemic, combating the “infodemic” and guiding the general public by providing authentic information.http://www.ijph.in/article.asp?issn=0019-557X;year=2023;volume=67;issue=1;spage=28;epage=34;aulast=Nawazalternative model of health-care deliverycovid-19health information helplinejharkhandpandemic |
| spellingShingle | Ayesha Siddiqua Nawaz Bhuvnesh Pratap Singh Arun Kumar Singh Chayan Mukherjee Nitin Rathnam Shailendra Kumar B Hegde Leveraging health information helpline to sustain health-care delivery during the COVID pandemic: Experiences from a State in Eastern India Indian Journal of Public Health alternative model of health-care delivery covid-19 health information helpline jharkhand pandemic |
| title | Leveraging health information helpline to sustain health-care delivery during the COVID pandemic: Experiences from a State in Eastern India |
| title_full | Leveraging health information helpline to sustain health-care delivery during the COVID pandemic: Experiences from a State in Eastern India |
| title_fullStr | Leveraging health information helpline to sustain health-care delivery during the COVID pandemic: Experiences from a State in Eastern India |
| title_full_unstemmed | Leveraging health information helpline to sustain health-care delivery during the COVID pandemic: Experiences from a State in Eastern India |
| title_short | Leveraging health information helpline to sustain health-care delivery during the COVID pandemic: Experiences from a State in Eastern India |
| title_sort | leveraging health information helpline to sustain health care delivery during the covid pandemic experiences from a state in eastern india |
| topic | alternative model of health-care delivery covid-19 health information helpline jharkhand pandemic |
| url | http://www.ijph.in/article.asp?issn=0019-557X;year=2023;volume=67;issue=1;spage=28;epage=34;aulast=Nawaz |
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