Service Quality, Customer Value and Patient Satisfaction on Public Hospital in Bandung District, Indonesia
The purpose of this research is to investigate the influence of service quality on customer value as well as on public hospital patient satisfaction. Population studies were conducted in government hospitals. Data analysis used structural equation modeling Partial Least Square (SEM-PLS). Sample in...
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| Format: | Article |
| Language: | English |
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EconJournals
2017-03-01
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| Series: | International Review of Management and Marketing |
| Online Access: | http://mail.econjournals.com/index.php/irmm/article/view/3839 |