A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients
Abstract Background Therapeutic communication is essential in the provision of quality healthcare to patients. The purpose of this study was to explore the perceived barriers to effective therapeutic communication among patients and nurses at Komfo Anokye Teaching Hospital,Kumasi. Methods An explora...
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| Format: | Article |
| Language: | English |
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BMC
2019-02-01
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| Series: | BMC Nursing |
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| Online Access: | http://link.springer.com/article/10.1186/s12912-019-0328-0 |
| _version_ | 1818017900927123456 |
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| author | Vida Maame Kissiwaa Amoah Reindolf Anokye Dorothy Serwaa Boakye Enoch Acheampong Amy Budu-Ainooson Emelia Okyere Gifty Kumi-Boateng Cynthia Yeboah Jennifer Owusu Afriyie |
| author_facet | Vida Maame Kissiwaa Amoah Reindolf Anokye Dorothy Serwaa Boakye Enoch Acheampong Amy Budu-Ainooson Emelia Okyere Gifty Kumi-Boateng Cynthia Yeboah Jennifer Owusu Afriyie |
| author_sort | Vida Maame Kissiwaa Amoah |
| collection | DOAJ |
| description | Abstract Background Therapeutic communication is essential in the provision of quality healthcare to patients. The purpose of this study was to explore the perceived barriers to effective therapeutic communication among patients and nurses at Komfo Anokye Teaching Hospital,Kumasi. Methods An exploratory study design was employed using a qualitative approach. A purposive sampling technique was used to select 13 nurses and patients who were interviewed using an unstructured interview guide. Interviews were audio-taped, transcribed verbatim and analyzed using thematic content analysis. Results Patient-related characteristics that were identified as barriers to effective therapeutic communication included socio-demographic characteristics, patient-nurse relationship, language, misconception, as well as pain. Nurse-related characteristics such as lack of knowledge, all-knowing attitude, work overload and dissatisfaction were also identified as barriers to effective therapeutic and environmental-related issues such as noisy environment, new to the hospital environment as well as unconducive environment were identified as barriers to effective therapeutic communication among patients and nurses at Komfo Anokye Teaching Hospital,Kumasi. Conclusion Nurse-patient communication is an inseparable part of the patients’ care in every health setting; it is one of the factors that determine the quality of care. Several patient-related characteristics, nurse- related characteristics and environmental-related issues pose as barriers to effective therapeutic communication at Komfo Anokye Teaching Hospital,Kumasi and have ultimately; resulted in reducing effective communication at the wards. Therefore, all the barriers must be eradicated to promote effective therapeutic communication. |
| first_indexed | 2024-04-14T07:32:41Z |
| format | Article |
| id | doaj.art-34d7223fe39643daa2ec7034cde82f56 |
| institution | Directory Open Access Journal |
| issn | 1472-6955 |
| language | English |
| last_indexed | 2024-04-14T07:32:41Z |
| publishDate | 2019-02-01 |
| publisher | BMC |
| record_format | Article |
| series | BMC Nursing |
| spelling | doaj.art-34d7223fe39643daa2ec7034cde82f562022-12-22T02:05:47ZengBMCBMC Nursing1472-69552019-02-011811810.1186/s12912-019-0328-0A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patientsVida Maame Kissiwaa Amoah0Reindolf Anokye1Dorothy Serwaa Boakye2Enoch Acheampong3Amy Budu-Ainooson4Emelia Okyere5Gifty Kumi-Boateng6Cynthia Yeboah7Jennifer Owusu Afriyie8Department of Nursing, Garden City University CollegeCentre for Disability and Rehabilitation Studies, Department of Community Health, School of Medical Sciences, Kwame Nkrumah University of Science and TechnologyDepartment of Nursing, Garden City University CollegeCentre for Disability and Rehabilitation Studies, Department of Community Health, School of Medical Sciences, Kwame Nkrumah University of Science and TechnologySchool of Public Health, Department of Health Education and Promotion, Kwame Nkrumah University of Science and TechnologyDepartment of Nursing, Garden City University CollegeDepartment of Nursing, Garden City University CollegeDepartment of Nursing, Garden City University CollegeDepartment of Nursing, Garden City University CollegeAbstract Background Therapeutic communication is essential in the provision of quality healthcare to patients. The purpose of this study was to explore the perceived barriers to effective therapeutic communication among patients and nurses at Komfo Anokye Teaching Hospital,Kumasi. Methods An exploratory study design was employed using a qualitative approach. A purposive sampling technique was used to select 13 nurses and patients who were interviewed using an unstructured interview guide. Interviews were audio-taped, transcribed verbatim and analyzed using thematic content analysis. Results Patient-related characteristics that were identified as barriers to effective therapeutic communication included socio-demographic characteristics, patient-nurse relationship, language, misconception, as well as pain. Nurse-related characteristics such as lack of knowledge, all-knowing attitude, work overload and dissatisfaction were also identified as barriers to effective therapeutic and environmental-related issues such as noisy environment, new to the hospital environment as well as unconducive environment were identified as barriers to effective therapeutic communication among patients and nurses at Komfo Anokye Teaching Hospital,Kumasi. Conclusion Nurse-patient communication is an inseparable part of the patients’ care in every health setting; it is one of the factors that determine the quality of care. Several patient-related characteristics, nurse- related characteristics and environmental-related issues pose as barriers to effective therapeutic communication at Komfo Anokye Teaching Hospital,Kumasi and have ultimately; resulted in reducing effective communication at the wards. Therefore, all the barriers must be eradicated to promote effective therapeutic communication.http://link.springer.com/article/10.1186/s12912-019-0328-0BarriersEffectiveTherapeutic communicationNursesPatients |
| spellingShingle | Vida Maame Kissiwaa Amoah Reindolf Anokye Dorothy Serwaa Boakye Enoch Acheampong Amy Budu-Ainooson Emelia Okyere Gifty Kumi-Boateng Cynthia Yeboah Jennifer Owusu Afriyie A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients BMC Nursing Barriers Effective Therapeutic communication Nurses Patients |
| title | A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients |
| title_full | A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients |
| title_fullStr | A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients |
| title_full_unstemmed | A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients |
| title_short | A qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients |
| title_sort | qualitative assessment of perceived barriers to effective therapeutic communication among nurses and patients |
| topic | Barriers Effective Therapeutic communication Nurses Patients |
| url | http://link.springer.com/article/10.1186/s12912-019-0328-0 |
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