Patients’ satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemic
Background: This paper analyzes the patients' experience and satisfaction regarding the waiting period at the emergency unit's hospital before and during the COVID-19 pandemic. Design and methods: Brainstorming methodology and data analysis from the public domain used on male and female pa...
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| Format: | Article |
| Language: | English |
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SAGE Publishing
2021-03-01
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| Series: | Journal of Public Health Research |
| Subjects: | |
| Online Access: | https://www.jphres.org/index.php/jphres/article/view/1956 |
| _version_ | 1797965472451264512 |
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| author | Abdelhakim Abdelhadi |
| author_facet | Abdelhakim Abdelhadi |
| author_sort | Abdelhakim Abdelhadi |
| collection | DOAJ |
| description | Background: This paper analyzes the patients' experience and satisfaction regarding the waiting period at the emergency unit's hospital before and during the COVID-19 pandemic.
Design and methods: Brainstorming methodology and data analysis from the public domain used on male and female patients in a private hospital in a middle eastern country. The data analyzed seek the patients' level of satisfaction about the waiting period before entering the treatment area, inside the treatment area before the doctor's check, and during the rest period after the doctor's visit. The customer’s satisfaction is a significant measure during the COVID-19 pandemic, as it may affect the patient’s perspective of the facility. A paired t-test at 95% confidence level was conducted.
Results and Conclusions: The results indicated no difference in satisfaction of the period spent in the emergency room before and during the pandemic. |
| first_indexed | 2024-04-11T02:00:29Z |
| format | Article |
| id | doaj.art-3651e7d4b89e4c2093d978366edf3a33 |
| institution | Directory Open Access Journal |
| issn | 2279-9028 2279-9036 |
| language | English |
| last_indexed | 2024-04-11T02:00:29Z |
| publishDate | 2021-03-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Public Health Research |
| spelling | doaj.art-3651e7d4b89e4c2093d978366edf3a332023-01-03T04:16:45ZengSAGE PublishingJournal of Public Health Research2279-90282279-90362021-03-0110110.4081/jphr.2021.1956Patients’ satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemicAbdelhakim Abdelhadi0Department of Engineering Management, Prince Sultan University, RiyadhBackground: This paper analyzes the patients' experience and satisfaction regarding the waiting period at the emergency unit's hospital before and during the COVID-19 pandemic. Design and methods: Brainstorming methodology and data analysis from the public domain used on male and female patients in a private hospital in a middle eastern country. The data analyzed seek the patients' level of satisfaction about the waiting period before entering the treatment area, inside the treatment area before the doctor's check, and during the rest period after the doctor's visit. The customer’s satisfaction is a significant measure during the COVID-19 pandemic, as it may affect the patient’s perspective of the facility. A paired t-test at 95% confidence level was conducted. Results and Conclusions: The results indicated no difference in satisfaction of the period spent in the emergency room before and during the pandemic.https://www.jphres.org/index.php/jphres/article/view/1956Patient satisfactionemergency roomCOVID-19 |
| spellingShingle | Abdelhakim Abdelhadi Patients’ satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemic Journal of Public Health Research Patient satisfaction emergency room COVID-19 |
| title | Patients’ satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemic |
| title_full | Patients’ satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemic |
| title_fullStr | Patients’ satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemic |
| title_full_unstemmed | Patients’ satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemic |
| title_short | Patients’ satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemic |
| title_sort | patients satisfactions on the waiting period at the emergency units comparison study before and during covid 19 pandemic |
| topic | Patient satisfaction emergency room COVID-19 |
| url | https://www.jphres.org/index.php/jphres/article/view/1956 |
| work_keys_str_mv | AT abdelhakimabdelhadi patientssatisfactionsonthewaitingperiodattheemergencyunitscomparisonstudybeforeandduringcovid19pandemic |