Social commerce constructs and purchase intention on social commerce sites: investigating the role of affective and cognitive attitudes in managing digital marketing challenges
Literature on the sequence of relationships between social commerce constructs, attitudes, and behaviors is disputed. According to earlier scholars, behavior is followed by attitude, conversely, recent evidence suggests a slight relationship. To explore this phenomenon in digital marketing, the aim...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Sciendo
2023-12-01
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| Series: | Management şi Marketing |
| Subjects: | |
| Online Access: | https://doi.org/10.2478/mmcks-2023-0026 |
| _version_ | 1797375852633128960 |
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| author | Malik Ishtiaq Ahmed Raza Muhammad Ali Hadi Noor Ul Khan Mahwish J. Hameed Farhina |
| author_facet | Malik Ishtiaq Ahmed Raza Muhammad Ali Hadi Noor Ul Khan Mahwish J. Hameed Farhina |
| author_sort | Malik Ishtiaq Ahmed |
| collection | DOAJ |
| description | Literature on the sequence of relationships between social commerce constructs, attitudes, and behaviors is disputed. According to earlier scholars, behavior is followed by attitude, conversely, recent evidence suggests a slight relationship. To explore this phenomenon in digital marketing, the aim of the current study is twofold: to examine a parallel mediation of cognitive and affective attitudes between social commerce constructs and purchase intention followed by sequential meditation of cognitive and affective attitudes in the relationship between social commerce constructs and purchase intention. Data for the study was collected using Google Forms from individuals who have used social commerce sites for making purchases over the last six months. The hypothesized model was analyzed using PROCESS macro. The finding of the study revealed that the composite influence of Social Commerce Constructs (SCCs) on online Purchase decisions is significant. Interestingly, our empirical findings support the view of recent scholars that behavior in the social commerce context is not followed by attitude but the cumulative relationship is significant and small. In parallel mediation, the mediation effect of affective attitude between SCCs and purchase intention is considerable. This finding indicates that to grab the attention of current and prospective customers in the era of digital marketing, marketers must focus on emotional content in online reviews. |
| first_indexed | 2024-03-08T19:30:13Z |
| format | Article |
| id | doaj.art-366adc18ea4e4ee99fab6e7757f02f9d |
| institution | Directory Open Access Journal |
| issn | 2069-8887 |
| language | English |
| last_indexed | 2024-03-08T19:30:13Z |
| publishDate | 2023-12-01 |
| publisher | Sciendo |
| record_format | Article |
| series | Management şi Marketing |
| spelling | doaj.art-366adc18ea4e4ee99fab6e7757f02f9d2023-12-26T07:42:55ZengSciendoManagement şi Marketing2069-88872023-12-0118s147449510.2478/mmcks-2023-0026Social commerce constructs and purchase intention on social commerce sites: investigating the role of affective and cognitive attitudes in managing digital marketing challengesMalik Ishtiaq Ahmed0Raza Muhammad Ali1Hadi Noor Ul2Khan Mahwish J.3Hameed Farhina41IQRA University, Chak Shahzad Campus, Islamabad, Pakistan2COMSATS University, Islamabad, Pakistan3Prince Muhammad Bin Fahd University, Dhahran, Saudi Arabia4IQRA University, Islamabad Campus, Islamabad, Pakistan5National University of Modern Languages, Islamabad, PakistanLiterature on the sequence of relationships between social commerce constructs, attitudes, and behaviors is disputed. According to earlier scholars, behavior is followed by attitude, conversely, recent evidence suggests a slight relationship. To explore this phenomenon in digital marketing, the aim of the current study is twofold: to examine a parallel mediation of cognitive and affective attitudes between social commerce constructs and purchase intention followed by sequential meditation of cognitive and affective attitudes in the relationship between social commerce constructs and purchase intention. Data for the study was collected using Google Forms from individuals who have used social commerce sites for making purchases over the last six months. The hypothesized model was analyzed using PROCESS macro. The finding of the study revealed that the composite influence of Social Commerce Constructs (SCCs) on online Purchase decisions is significant. Interestingly, our empirical findings support the view of recent scholars that behavior in the social commerce context is not followed by attitude but the cumulative relationship is significant and small. In parallel mediation, the mediation effect of affective attitude between SCCs and purchase intention is considerable. This finding indicates that to grab the attention of current and prospective customers in the era of digital marketing, marketers must focus on emotional content in online reviews.https://doi.org/10.2478/mmcks-2023-0026social commerce constructcognitive attitudeaffective attitudepurchase intentionsocial commerce |
| spellingShingle | Malik Ishtiaq Ahmed Raza Muhammad Ali Hadi Noor Ul Khan Mahwish J. Hameed Farhina Social commerce constructs and purchase intention on social commerce sites: investigating the role of affective and cognitive attitudes in managing digital marketing challenges Management şi Marketing social commerce construct cognitive attitude affective attitude purchase intention social commerce |
| title | Social commerce constructs and purchase intention on social commerce sites: investigating the role of affective and cognitive attitudes in managing digital marketing challenges |
| title_full | Social commerce constructs and purchase intention on social commerce sites: investigating the role of affective and cognitive attitudes in managing digital marketing challenges |
| title_fullStr | Social commerce constructs and purchase intention on social commerce sites: investigating the role of affective and cognitive attitudes in managing digital marketing challenges |
| title_full_unstemmed | Social commerce constructs and purchase intention on social commerce sites: investigating the role of affective and cognitive attitudes in managing digital marketing challenges |
| title_short | Social commerce constructs and purchase intention on social commerce sites: investigating the role of affective and cognitive attitudes in managing digital marketing challenges |
| title_sort | social commerce constructs and purchase intention on social commerce sites investigating the role of affective and cognitive attitudes in managing digital marketing challenges |
| topic | social commerce construct cognitive attitude affective attitude purchase intention social commerce |
| url | https://doi.org/10.2478/mmcks-2023-0026 |
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