Impact of error management culture on knowledge performance in professional service firms
Knowledge is the most crucial resource of the 21st century. For professional service firms (PSFs), knowledge represents the input as well as the output, and thus the fundamental base for performance. As every organization, PSFs have to deal with errors – and how they do that indicates thei...
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| Format: | Article |
| Language: | English |
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Slovenian Psychologists' Association
2014-01-01
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| Series: | Psihološka Obzorja |
| Subjects: | |
| Online Access: | http://psiholoska-obzorja.si/arhiv_clanki/2013/scheel_hausmann.pdf |
| _version_ | 1818329474906718208 |
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| author | Tabea Scheel Ulf Hausmann |
| author_facet | Tabea Scheel Ulf Hausmann |
| author_sort | Tabea Scheel |
| collection | DOAJ |
| description | Knowledge is the most crucial resource of the 21st century. For professional service firms (PSFs), knowledge represents the input as well as the output, and thus the fundamental base for performance. As every organization, PSFs have to deal with errors – and how they do that indicates their error culture. Considering the positive potential of errors (e.g., innovation), error management culture is positively related to organizational performance. This longitudinal quantitative study investigates the impact of error management culture on knowledge performance in four waves. The study was conducted in 131 PSFs, i.e. tax accounting offices. As a standard quality management system (QMS) was assumed to moderate the relationship between error management culture and knowledge performance, offices' ISO 9000 certification was assessed. Error management culture correlated positively with knowledge performance at a significant level and predicted knowledge performance one year later. While the ISO 9000 certification correlated positively with knowledge performance, its assumed moderation of the relationship between error management culture and knowledge performance was not consistent. The process-oriented QMS seems to function as facilitator for the more behavior-oriented error management culture. However, the benefit of ISO 9000 certification for tax accounting remains to be proven. Given the impact of error management culture on knowledge performance, PSFs should focus on actively promoting positive attitudes towards errors. |
| first_indexed | 2024-12-13T12:48:38Z |
| format | Article |
| id | doaj.art-367e0687f82d4b6fa3ad056cdbc65fbe |
| institution | Directory Open Access Journal |
| issn | 2350-5141 |
| language | English |
| last_indexed | 2024-12-13T12:48:38Z |
| publishDate | 2014-01-01 |
| publisher | Slovenian Psychologists' Association |
| record_format | Article |
| series | Psihološka Obzorja |
| spelling | doaj.art-367e0687f82d4b6fa3ad056cdbc65fbe2022-12-21T23:45:25ZengSlovenian Psychologists' AssociationPsihološka Obzorja2350-51412014-01-0122667910.20419/2013.22.372372Impact of error management culture on knowledge performance in professional service firmsTabea ScheelUlf HausmannKnowledge is the most crucial resource of the 21st century. For professional service firms (PSFs), knowledge represents the input as well as the output, and thus the fundamental base for performance. As every organization, PSFs have to deal with errors – and how they do that indicates their error culture. Considering the positive potential of errors (e.g., innovation), error management culture is positively related to organizational performance. This longitudinal quantitative study investigates the impact of error management culture on knowledge performance in four waves. The study was conducted in 131 PSFs, i.e. tax accounting offices. As a standard quality management system (QMS) was assumed to moderate the relationship between error management culture and knowledge performance, offices' ISO 9000 certification was assessed. Error management culture correlated positively with knowledge performance at a significant level and predicted knowledge performance one year later. While the ISO 9000 certification correlated positively with knowledge performance, its assumed moderation of the relationship between error management culture and knowledge performance was not consistent. The process-oriented QMS seems to function as facilitator for the more behavior-oriented error management culture. However, the benefit of ISO 9000 certification for tax accounting remains to be proven. Given the impact of error management culture on knowledge performance, PSFs should focus on actively promoting positive attitudes towards errors.http://psiholoska-obzorja.si/arhiv_clanki/2013/scheel_hausmann.pdferror management cultureorganizational effectivenessprofessional service firmsquality controllongitudinal studies |
| spellingShingle | Tabea Scheel Ulf Hausmann Impact of error management culture on knowledge performance in professional service firms Psihološka Obzorja error management culture organizational effectiveness professional service firms quality control longitudinal studies |
| title | Impact of error management culture on knowledge performance in professional service firms |
| title_full | Impact of error management culture on knowledge performance in professional service firms |
| title_fullStr | Impact of error management culture on knowledge performance in professional service firms |
| title_full_unstemmed | Impact of error management culture on knowledge performance in professional service firms |
| title_short | Impact of error management culture on knowledge performance in professional service firms |
| title_sort | impact of error management culture on knowledge performance in professional service firms |
| topic | error management culture organizational effectiveness professional service firms quality control longitudinal studies |
| url | http://psiholoska-obzorja.si/arhiv_clanki/2013/scheel_hausmann.pdf |
| work_keys_str_mv | AT tabeascheel impactoferrormanagementcultureonknowledgeperformanceinprofessionalservicefirms AT ulfhausmann impactoferrormanagementcultureonknowledgeperformanceinprofessionalservicefirms |