Expectations of patients towards general practitioners in Poland
Introduction Primary healthcare in Poland plays a key role in the whole public healthcare structure in Poland. Professionals employed in this sector meet not only health needs of patients but also psychological and emotional ones. Primary health care also contributes to the social and economic deve...
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| Format: | Article |
| Language: | English |
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Kazimierz Wielki University
2018-08-01
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| Series: | Journal of Education, Health and Sport |
| Subjects: | |
| Online Access: | http://www.ojs.ukw.edu.pl/index.php/johs/article/view/5751 |
| _version_ | 1819168656659054592 |
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| author | Paula Jankowska Krzysztof Jankowski Ewa Rudnicka-Drożak |
| author_facet | Paula Jankowska Krzysztof Jankowski Ewa Rudnicka-Drożak |
| author_sort | Paula Jankowska |
| collection | DOAJ |
| description | Introduction
Primary healthcare in Poland plays a key role in the whole public healthcare structure in Poland. Professionals employed in this sector meet not only health needs of patients but also psychological and emotional ones. Primary health care also contributes to the social and economic development of the society. The one of strategic goals of primary healthcare in Poland is to provide satisfaction with its services, which is strictly related to patients expectation towards general practitioners.
Objective
The purpose of this study is to present how expectations of patients towards general practitioners are depicted in professional literature.
Results
Analysis of presented studies showed that patients of Polish primary healthcare practices mainly expect discussion about the health problem and comprehensible information on how to deal with their illness. On the other hand one large-group study revealed that patients await on the first place effectiveness of treatment, professionalism of the practitioner and the solution of the their problem. Although, explaining and informing was also very frequently chosen answer in the questionnaires. Polish patients of general healthcare services relatively rarely expect emotional support, but seeking some kind of psychological help may be even the main reason for visits of patients over 65 to a primary care physician. This is crucial issue as many patients who met general practitioners with their complaints are from geriatric age group.
Conclusions
A satisfactory exploration of the patients' expectations in primary health care conditions
seems to be pivotal for an good communication with patients and providing adequate healthcare. Lack of understanding of the patient's needs and lack of coping skills with patients who primarily expect to be able to talk to their doctor and receive comprehensive information, explanation of medical problem and emotional support, may be a source of dissatisfaction with the visit of both the doctor and the patient. |
| first_indexed | 2024-12-22T19:07:05Z |
| format | Article |
| id | doaj.art-369edfeccbab4524b78aa1169028f109 |
| institution | Directory Open Access Journal |
| issn | 2391-8306 |
| language | English |
| last_indexed | 2024-12-22T19:07:05Z |
| publishDate | 2018-08-01 |
| publisher | Kazimierz Wielki University |
| record_format | Article |
| series | Journal of Education, Health and Sport |
| spelling | doaj.art-369edfeccbab4524b78aa1169028f1092022-12-21T18:15:46ZengKazimierz Wielki UniversityJournal of Education, Health and Sport2391-83062018-08-018860661410.5281/zenodo.13263735281Expectations of patients towards general practitioners in PolandPaula Jankowska0Krzysztof Jankowski1Ewa Rudnicka-Drożak2Chair and Department of Family Medicine, Medical University of LublinChair and Department of Family Medicine, Medical University of LublinChair and Department of Family Medicine, Medical University of LublinIntroduction Primary healthcare in Poland plays a key role in the whole public healthcare structure in Poland. Professionals employed in this sector meet not only health needs of patients but also psychological and emotional ones. Primary health care also contributes to the social and economic development of the society. The one of strategic goals of primary healthcare in Poland is to provide satisfaction with its services, which is strictly related to patients expectation towards general practitioners. Objective The purpose of this study is to present how expectations of patients towards general practitioners are depicted in professional literature. Results Analysis of presented studies showed that patients of Polish primary healthcare practices mainly expect discussion about the health problem and comprehensible information on how to deal with their illness. On the other hand one large-group study revealed that patients await on the first place effectiveness of treatment, professionalism of the practitioner and the solution of the their problem. Although, explaining and informing was also very frequently chosen answer in the questionnaires. Polish patients of general healthcare services relatively rarely expect emotional support, but seeking some kind of psychological help may be even the main reason for visits of patients over 65 to a primary care physician. This is crucial issue as many patients who met general practitioners with their complaints are from geriatric age group. Conclusions A satisfactory exploration of the patients' expectations in primary health care conditions seems to be pivotal for an good communication with patients and providing adequate healthcare. Lack of understanding of the patient's needs and lack of coping skills with patients who primarily expect to be able to talk to their doctor and receive comprehensive information, explanation of medical problem and emotional support, may be a source of dissatisfaction with the visit of both the doctor and the patient.http://www.ojs.ukw.edu.pl/index.php/johs/article/view/5751general practitioners, patient preference |
| spellingShingle | Paula Jankowska Krzysztof Jankowski Ewa Rudnicka-Drożak Expectations of patients towards general practitioners in Poland Journal of Education, Health and Sport general practitioners, patient preference |
| title | Expectations of patients towards general practitioners in Poland |
| title_full | Expectations of patients towards general practitioners in Poland |
| title_fullStr | Expectations of patients towards general practitioners in Poland |
| title_full_unstemmed | Expectations of patients towards general practitioners in Poland |
| title_short | Expectations of patients towards general practitioners in Poland |
| title_sort | expectations of patients towards general practitioners in poland |
| topic | general practitioners, patient preference |
| url | http://www.ojs.ukw.edu.pl/index.php/johs/article/view/5751 |
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