An integrated approach for prioritizing the barriers to airport service quality in an intuitionistic-fuzzy environment

An integrated approach for prioritizing the barriers to airport service quality in an intuitionistic-fuzzy environment

Airports today, despite the complexity of their service environment and multicultural nature, are expected to provide high-quality services to satisfy their passengers. This way they will be able to gain competitive advantages. Hence, improving the quality of airport services has become increasingly...

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Bibliographic Details
Main Authors: S. Habibollah Mirghafoori, Mohammad Reza Izadi, Ali Daei
Format: Article
Language:English
Published: Taylor & Francis Group 2018-01-01
Series:Cogent Business & Management
Subjects:
airports
fmea
intuitionistic fuzzy
barriers
service quality
vikor
entropy
Online Access:http://dx.doi.org/10.1080/23311975.2018.1532277

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