Linking Patient Experience to Customer Delight in the Private Laboratory Service

Linking Patient Experience to Customer Delight in the Private Laboratory Service

The goal of this study was to analyse the influence of the antecedents of patient experience, namely staff appearance, laboratory staff attitude, information clarity, staff responsiveness, laboratory ambience, phlebotomy process, laboratory technology, and report results, which furtherly generate cu...

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Bibliographic Details
Main Authors: Puspa Haryani Widyowati, Ferdi Antonio, Andy Andy
Format: Article
Language:English
Published: MDPI AG 2023-02-01
Series:Administrative Sciences
Subjects:
antecedents
patient experience
customer delight
behavioural intention
laboratory
Online Access:https://www.mdpi.com/2076-3387/13/3/71

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