A proposed model for applying total quality management in Syrian banks: a case study in the industrial bank of Syria
Syrian banks have witnessed an important change since 2002 with applying the advanced technology. Industrial bank played a crucial role in developing the industrial sector which provides about 25% to the GDP and this sector is the main engine of the national economy in Syria. This research aims to a...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
LLC "CPC "Business Perspectives"
2016-07-01
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| Series: | Investment Management & Financial Innovations |
| Online Access: | https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/7285/imfi_en_2016_02cont1_Salman.pdf |
| _version_ | 1818677083819212800 |
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| author | Ali Salman Ing. Samuel Mintah Tomáa Hes Ing. Haiyan Sulaiman |
| author_facet | Ali Salman Ing. Samuel Mintah Tomáa Hes Ing. Haiyan Sulaiman |
| author_sort | Ali Salman |
| collection | DOAJ |
| description | Syrian banks have witnessed an important change since 2002 with applying the advanced technology. Industrial bank played a crucial role in developing the industrial sector which provides about 25% to the GDP and this sector is the main engine of the national economy in Syria. This research aims to apply total quality management (TQM) to industrial banks of Syria. A random sample of 120 bank employees from higher and middle management were selected to investigate the current situation of TQM in the bank and to develop a new suitable TQM Model. The results show the levels of implementing TQM criteria in the industrial bank, and provide a proposed TQM Model with an implementation plan that could help other Syrian banks to apply TQM in an effective way |
| first_indexed | 2024-12-17T08:53:44Z |
| format | Article |
| id | doaj.art-37367184800042e4966f94cc7046c034 |
| institution | Directory Open Access Journal |
| issn | 1810-4967 1812-9358 |
| language | English |
| last_indexed | 2024-12-17T08:53:44Z |
| publishDate | 2016-07-01 |
| publisher | LLC "CPC "Business Perspectives" |
| record_format | Article |
| series | Investment Management & Financial Innovations |
| spelling | doaj.art-37367184800042e4966f94cc7046c0342022-12-21T21:56:00ZengLLC "CPC "Business Perspectives"Investment Management & Financial Innovations1810-49671812-93582016-07-0113214915610.21511/imfi.13(2-1).2016.037285A proposed model for applying total quality management in Syrian banks: a case study in the industrial bank of SyriaAli Salman0Ing. Samuel Mintah1Tomáa Hes2Ing. Haiyan Sulaiman3Faculty of Economics, Program in Quality Management Syrian Virtual University, Damascus, Syrian Arabic RepublicFaculty of Tropical AgriSciences, Czech University of Life Sciences Prague, Czech RepublicPh.D., Faculty of Tropical AgriSciences, Czech University of Life Sciences Prague, Czech RepublicPh.D. Student, Faculty of Tropical AgriSciences, Czech University of Life Sciences Prague, Czech RepublicSyrian banks have witnessed an important change since 2002 with applying the advanced technology. Industrial bank played a crucial role in developing the industrial sector which provides about 25% to the GDP and this sector is the main engine of the national economy in Syria. This research aims to apply total quality management (TQM) to industrial banks of Syria. A random sample of 120 bank employees from higher and middle management were selected to investigate the current situation of TQM in the bank and to develop a new suitable TQM Model. The results show the levels of implementing TQM criteria in the industrial bank, and provide a proposed TQM Model with an implementation plan that could help other Syrian banks to apply TQM in an effective wayhttps://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/7285/imfi_en_2016_02cont1_Salman.pdf |
| spellingShingle | Ali Salman Ing. Samuel Mintah Tomáa Hes Ing. Haiyan Sulaiman A proposed model for applying total quality management in Syrian banks: a case study in the industrial bank of Syria Investment Management & Financial Innovations |
| title | A proposed model for applying total quality management in Syrian banks: a case study in the industrial bank of Syria |
| title_full | A proposed model for applying total quality management in Syrian banks: a case study in the industrial bank of Syria |
| title_fullStr | A proposed model for applying total quality management in Syrian banks: a case study in the industrial bank of Syria |
| title_full_unstemmed | A proposed model for applying total quality management in Syrian banks: a case study in the industrial bank of Syria |
| title_short | A proposed model for applying total quality management in Syrian banks: a case study in the industrial bank of Syria |
| title_sort | proposed model for applying total quality management in syrian banks a case study in the industrial bank of syria |
| url | https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/7285/imfi_en_2016_02cont1_Salman.pdf |
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