Through the eye of the service user representative, what key components contribute to value in integrated mental-health and social care services?

Background: Knowledge and understanding remains poor regarding what optimally integrated mental-health and social care services entail from the service users’ perspective, but this knowledge is important in the development of services. Aim: To identify key components of integrated mental-health and...

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Main Authors: Charlotte Klinga, Henna Hasson, Magna Andreen Sachs, Johan Hansson, Carolina Wannheden
Format: Article
Language:English
Published: Ubiquity Press 2019-08-01
Series:International Journal of Integrated Care
Subjects:
Online Access:https://www.ijic.org/articles/4748
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author Charlotte Klinga
Henna Hasson
Magna Andreen Sachs
Johan Hansson
Carolina Wannheden
author_facet Charlotte Klinga
Henna Hasson
Magna Andreen Sachs
Johan Hansson
Carolina Wannheden
author_sort Charlotte Klinga
collection DOAJ
description Background: Knowledge and understanding remains poor regarding what optimally integrated mental-health and social care services entail from the service users’ perspective, but this knowledge is important in the development of services. Aim: To identify key components of integrated mental-health and social care services that contribute to value for service users in Sweden. Method: An explorative research study design was used, based on data from four group interviews with service-user representatives. Results: The analysis resulted in eight subcategories reflecting components that were reported to contribute to value for service users. These subcategories were grouped into three main categories: 1) professionals who see and support the whole person, 2) organizational commitment to holistic care and 3) support for equal opportunities and active participation in society. Conclusion: The complexity of integrated mental-health and social care services requires coordination across the individual and organizational levels as well as ongoing dialogue and partnerships between service users, service-user associations, and health and social care organizations. In this integration, it is important that service users and service-user associations not only are invited but actively participate in the design of care and support efforts.
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spelling doaj.art-376d73a41b014e6183e55b3e6646985f2022-12-21T19:43:51ZengUbiquity PressInternational Journal of Integrated Care1568-41562019-08-0119410.5334/ijic.s30084108Through the eye of the service user representative, what key components contribute to value in integrated mental-health and social care services?Charlotte Klinga0Henna Hasson1Magna Andreen Sachs2Johan Hansson3Carolina Wannheden4Karolinska InstitutetKarolinska InstitutetKarolinska InstitutetPublic Health Agency of SwedenKarolinska InstitutetBackground: Knowledge and understanding remains poor regarding what optimally integrated mental-health and social care services entail from the service users’ perspective, but this knowledge is important in the development of services. Aim: To identify key components of integrated mental-health and social care services that contribute to value for service users in Sweden. Method: An explorative research study design was used, based on data from four group interviews with service-user representatives. Results: The analysis resulted in eight subcategories reflecting components that were reported to contribute to value for service users. These subcategories were grouped into three main categories: 1) professionals who see and support the whole person, 2) organizational commitment to holistic care and 3) support for equal opportunities and active participation in society. Conclusion: The complexity of integrated mental-health and social care services requires coordination across the individual and organizational levels as well as ongoing dialogue and partnerships between service users, service-user associations, and health and social care organizations. In this integration, it is important that service users and service-user associations not only are invited but actively participate in the design of care and support efforts.https://www.ijic.org/articles/4748person-centred planningservice user involvementintegrated services
spellingShingle Charlotte Klinga
Henna Hasson
Magna Andreen Sachs
Johan Hansson
Carolina Wannheden
Through the eye of the service user representative, what key components contribute to value in integrated mental-health and social care services?
International Journal of Integrated Care
person-centred planning
service user involvement
integrated services
title Through the eye of the service user representative, what key components contribute to value in integrated mental-health and social care services?
title_full Through the eye of the service user representative, what key components contribute to value in integrated mental-health and social care services?
title_fullStr Through the eye of the service user representative, what key components contribute to value in integrated mental-health and social care services?
title_full_unstemmed Through the eye of the service user representative, what key components contribute to value in integrated mental-health and social care services?
title_short Through the eye of the service user representative, what key components contribute to value in integrated mental-health and social care services?
title_sort through the eye of the service user representative what key components contribute to value in integrated mental health and social care services
topic person-centred planning
service user involvement
integrated services
url https://www.ijic.org/articles/4748
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