End-users' Perception of Cybercrimes towards E-banking Adoption and Retention
The advancement of information and communication technology (ICT) has resulted in dynamic changes in the operations of various business sectors all over the world, while causing inconvenience to users and making stakeholders' lives easier. However, the advancement in the same has brought major...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Shaheed Zulfikar Ali Bhutto Institute of Science and Technology
2023-06-01
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| Series: | JISR on Computing |
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| Online Access: | https://jisrc.szabist.edu.pk/ojs/index.php/jisrc/article/view/12 |
| _version_ | 1797742091033378816 |
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| author | Taha Abbas Kashif Arif |
| author_facet | Taha Abbas Kashif Arif |
| author_sort | Taha Abbas |
| collection | DOAJ |
| description |
The advancement of information and communication technology (ICT) has resulted in dynamic changes in the operations of various business sectors all over the world, while causing inconvenience to users and making stakeholders' lives easier. However, the advancement in the same has brought major concerns for businesses, such as cybercrime. This study focuses on identifying the impact of cybercrime on the adoption of e-banking services in Pakistan. The study aims to understand the impact of hacking, identity theft and phishing on the adoption of E-banking in Pakistan. The data was collected from 384 banking customers through structured questions containing the demographic questions as well as questions related to the constructs used in the study. The findings of the study suggest that hacking, phishing and identity theft negatively affect the adoption of E-banking in Pakistan. The results of the study are discussed in line with the existing literature. The study limitations and future research areas are also discussed.
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| first_indexed | 2024-03-12T14:36:01Z |
| format | Article |
| id | doaj.art-37aa924471c549ef943c654cc569b987 |
| institution | Directory Open Access Journal |
| issn | 2412-0448 1998-4154 |
| language | English |
| last_indexed | 2024-03-12T14:36:01Z |
| publishDate | 2023-06-01 |
| publisher | Shaheed Zulfikar Ali Bhutto Institute of Science and Technology |
| record_format | Article |
| series | JISR on Computing |
| spelling | doaj.art-37aa924471c549ef943c654cc569b9872023-08-17T06:44:20ZengShaheed Zulfikar Ali Bhutto Institute of Science and TechnologyJISR on Computing2412-04481998-41542023-06-0121110.31645/JISRC.23.21.1.10End-users' Perception of Cybercrimes towards E-banking Adoption and Retention Taha Abbas0Kashif Arif1Amreli Steels PakistanFaculty Of Business And Economics University Of Malaya, Kuala Lumpur, Malaysia The advancement of information and communication technology (ICT) has resulted in dynamic changes in the operations of various business sectors all over the world, while causing inconvenience to users and making stakeholders' lives easier. However, the advancement in the same has brought major concerns for businesses, such as cybercrime. This study focuses on identifying the impact of cybercrime on the adoption of e-banking services in Pakistan. The study aims to understand the impact of hacking, identity theft and phishing on the adoption of E-banking in Pakistan. The data was collected from 384 banking customers through structured questions containing the demographic questions as well as questions related to the constructs used in the study. The findings of the study suggest that hacking, phishing and identity theft negatively affect the adoption of E-banking in Pakistan. The results of the study are discussed in line with the existing literature. The study limitations and future research areas are also discussed. https://jisrc.szabist.edu.pk/ojs/index.php/jisrc/article/view/12CybercrimeInformation and communication technologiesPhishingSpamIdentity TheftHacking |
| spellingShingle | Taha Abbas Kashif Arif End-users' Perception of Cybercrimes towards E-banking Adoption and Retention JISR on Computing Cybercrime Information and communication technologies Phishing Spam Identity Theft Hacking |
| title | End-users' Perception of Cybercrimes towards E-banking Adoption and Retention |
| title_full | End-users' Perception of Cybercrimes towards E-banking Adoption and Retention |
| title_fullStr | End-users' Perception of Cybercrimes towards E-banking Adoption and Retention |
| title_full_unstemmed | End-users' Perception of Cybercrimes towards E-banking Adoption and Retention |
| title_short | End-users' Perception of Cybercrimes towards E-banking Adoption and Retention |
| title_sort | end users perception of cybercrimes towards e banking adoption and retention |
| topic | Cybercrime Information and communication technologies Phishing Spam Identity Theft Hacking |
| url | https://jisrc.szabist.edu.pk/ojs/index.php/jisrc/article/view/12 |
| work_keys_str_mv | AT tahaabbas endusersperceptionofcybercrimestowardsebankingadoptionandretention AT kashifarif endusersperceptionofcybercrimestowardsebankingadoptionandretention |