Mediation: Understanding a Constructive Conflict Management Tool in the Workplace
Mediation becomes relevant nowadays as a way to manage conflicts in the workplace in a nonjudicial way, preventing costly, extensive, and unsatisfying legal procedures. This study tries to systematize the more recent research about mediation, showing the main challenges, questions, and findings. Res...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Colegio Oficial de Psicólogos de Madrid
2022-12-01
|
| Series: | Journal of Work and Organizational Psychology |
| Subjects: | |
| Online Access: |
https://journals.copmadrid.org/jwop/art/jwop2022a20
|
| _version_ | 1797985252115742720 |
|---|---|
| author | Lourdes Munduate Francisco J. Medina Martin C. Euwema |
| author_facet | Lourdes Munduate Francisco J. Medina Martin C. Euwema |
| author_sort | Lourdes Munduate |
| collection | DOAJ |
| description | Mediation becomes relevant nowadays as a way to manage conflicts in the workplace in a nonjudicial way, preventing costly, extensive, and unsatisfying legal procedures. This study tries to systematize the more recent research about mediation, showing the main challenges, questions, and findings. Research suggests the importance of integrating the organizational and societal context in the study of mediation, the use of efficiency, equity, and voice objectives for evaluating mediation effectiveness, and taking into account a contingency approach in mediator strategies. There is an important gap between the large development of professional practice in mediation and the few systematic studies on this topic. This paper offers a model that considers current research and practice for mediation effectiveness. This model could be used to focus the orientation of scholars, practitioners, and governments in search of new developments in the design of mediation. Future research could explore specific combinations of these dimensions to analyze sectors, organizations, or cases of mediation. |
| first_indexed | 2024-04-11T07:14:24Z |
| format | Article |
| id | doaj.art-37b8233ae2384861bbdb1544de547c94 |
| institution | Directory Open Access Journal |
| issn | 1576-5962 2174-0534 |
| language | English |
| last_indexed | 2024-04-11T07:14:24Z |
| publishDate | 2022-12-01 |
| publisher | Colegio Oficial de Psicólogos de Madrid |
| record_format | Article |
| series | Journal of Work and Organizational Psychology |
| spelling | doaj.art-37b8233ae2384861bbdb1544de547c942022-12-22T04:38:02ZengColegio Oficial de Psicólogos de MadridJournal of Work and Organizational Psychology1576-59622174-05342022-12-0138316517310.5093/jwop2022a2011320559Mediation: Understanding a Constructive Conflict Management Tool in the WorkplaceLourdes Munduate0Francisco J. Medina1Martin C. Euwema2University of Seville, Seville , Spain, University of Seville, Spain;University of Seville, Seville , Spain, University of Seville, Spain;K.U. Leuven, Belgium, K.U. Leuven, BelgiumMediation becomes relevant nowadays as a way to manage conflicts in the workplace in a nonjudicial way, preventing costly, extensive, and unsatisfying legal procedures. This study tries to systematize the more recent research about mediation, showing the main challenges, questions, and findings. Research suggests the importance of integrating the organizational and societal context in the study of mediation, the use of efficiency, equity, and voice objectives for evaluating mediation effectiveness, and taking into account a contingency approach in mediator strategies. There is an important gap between the large development of professional practice in mediation and the few systematic studies on this topic. This paper offers a model that considers current research and practice for mediation effectiveness. This model could be used to focus the orientation of scholars, practitioners, and governments in search of new developments in the design of mediation. Future research could explore specific combinations of these dimensions to analyze sectors, organizations, or cases of mediation. https://journals.copmadrid.org/jwop/art/jwop2022a20 mediationworkplace mediationorganizational conflictalternative dispute resolution (adr) |
| spellingShingle | Lourdes Munduate Francisco J. Medina Martin C. Euwema Mediation: Understanding a Constructive Conflict Management Tool in the Workplace Journal of Work and Organizational Psychology mediation workplace mediation organizational conflict alternative dispute resolution (adr) |
| title | Mediation: Understanding a Constructive Conflict Management Tool in the Workplace |
| title_full | Mediation: Understanding a Constructive Conflict Management Tool in the Workplace |
| title_fullStr | Mediation: Understanding a Constructive Conflict Management Tool in the Workplace |
| title_full_unstemmed | Mediation: Understanding a Constructive Conflict Management Tool in the Workplace |
| title_short | Mediation: Understanding a Constructive Conflict Management Tool in the Workplace |
| title_sort | mediation understanding a constructive conflict management tool in the workplace |
| topic | mediation workplace mediation organizational conflict alternative dispute resolution (adr) |
| url |
https://journals.copmadrid.org/jwop/art/jwop2022a20
|
| work_keys_str_mv | AT lourdesmunduate mediationunderstandingaconstructiveconflictmanagementtoolintheworkplace AT franciscojmedina mediationunderstandingaconstructiveconflictmanagementtoolintheworkplace AT martinceuwema mediationunderstandingaconstructiveconflictmanagementtoolintheworkplace |