Cultura da qualidade nas concessionárias automotivas brasileiras

Cultura da qualidade nas concessionárias automotivas brasileiras

Resumo Este estudo teve como objetivo identificar o nível de adoção de práticas da gestão da qualidade (PGQ) e verificar se a cultura organizacional (CO) das concessionárias automotivas brasileiras são orientadas para a qualidade, com base no seguinte problema: existe uma CO nessas organizações que...

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Bibliographic Details
Main Authors:	Jamil Ramsi Farkat Diógenes, Fernanda Cristina Barbosa Pereira Queiroz, Jamerson Viegas Queiroz, Marciano Furukava, Nilton César Lima, Gustavo Henrique Silva de Souza
Format:	Article
Language:	Portuguese
Published:	Universidade Federal de São Carlos 2019-05-01
Series:	Gestão & Produção
Subjects:	Quality management Organizational culture Quality culture
Online Access:	http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2019000200205&lng=en&tlng=en

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