Comparative Usability Study of a Newly Created Patient-Centered Tool and Plan Finder to Help Medicare Beneficiaries Choose Prescription Drug Plans
Introduction: In response to reported difficulties in selecting a Medicare Part D prescription drug plan, we designed a patient-centered online Part D plan selection tool (CHOICE1.0) to simplify the selection process and to provide personalized, expert recommendations. Methods: This ethnographic com...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
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SAGE Publishing
2019-03-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/2374373518778343 |
| _version_ | 1828453370361282560 |
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| author | Cheryl D Stults PhD Sayeh Fattahi BS, BA Amy Meehan MPH M Kate Bundorf PhD Albert S Chan MD, MS Ting Pun PhD Ming Tai-Seale PhD, MPH |
| author_facet | Cheryl D Stults PhD Sayeh Fattahi BS, BA Amy Meehan MPH M Kate Bundorf PhD Albert S Chan MD, MS Ting Pun PhD Ming Tai-Seale PhD, MPH |
| author_sort | Cheryl D Stults PhD |
| collection | DOAJ |
| description | Introduction: In response to reported difficulties in selecting a Medicare Part D prescription drug plan, we designed a patient-centered online Part D plan selection tool (CHOICE1.0) to simplify the selection process and to provide personalized, expert recommendations. Methods: This ethnographic comparative usability study observed 44 patients using the first version of the tool during Medicare 2016 Open Enrollment. Participants were observed as they chose their drug plan using Medicare.gov and 1 of 3 versions of CHOICE1.0 that varied in amount of expert guidance. Descriptive statistics were used to analyze exit survey data. The observations were video-recorded, and field notes were analyzed thematically. Results: Participants were significantly more satisfied with CHOICE1.0 for choosing a plan, understanding information, and ease of use compared to Medicare.gov . Those using expert versions of CHOICE1.0 were more likely to indicate their intention to switch plans than those using Medicare.gov , though they wanted to know the source and content. Conclusion: The more patient-centered prescription drug choice tool improved user experience and enabled users to choose plans more consistent with expert recommendations. |
| first_indexed | 2024-12-11T00:05:50Z |
| format | Article |
| id | doaj.art-387cd4825ca64ddd8a61b35209ced5f3 |
| institution | Directory Open Access Journal |
| issn | 2374-3743 2374-3735 |
| language | English |
| last_indexed | 2024-12-11T00:05:50Z |
| publishDate | 2019-03-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj.art-387cd4825ca64ddd8a61b35209ced5f32022-12-22T01:28:19ZengSAGE PublishingJournal of Patient Experience2374-37432374-37352019-03-01610.1177/2374373518778343Comparative Usability Study of a Newly Created Patient-Centered Tool and Plan Finder to Help Medicare Beneficiaries Choose Prescription Drug PlansCheryl D Stults PhD0Sayeh Fattahi BS, BA1Amy Meehan MPH2M Kate Bundorf PhD3Albert S Chan MD, MS4Ting Pun PhD5Ming Tai-Seale PhD, MPH6 Palo Alto Medical Foundation Research Institute, Mountain View, CA, USA Mayo Clinic School of Medicine, Rochester, MN, USA Palo Alto Medical Foundation Research Institute, Mountain View, CA, USA Department of Health Research and Policy, Stanford University, Stanford, CA, USA Sutter Health, San Carlos, CA, USA Patient-Centered Outcomes Research Institute Patient Advisory Council, Portola Valley, CA, USA University of California San Diego School of Medicine, La Jolla, CA, USAIntroduction: In response to reported difficulties in selecting a Medicare Part D prescription drug plan, we designed a patient-centered online Part D plan selection tool (CHOICE1.0) to simplify the selection process and to provide personalized, expert recommendations. Methods: This ethnographic comparative usability study observed 44 patients using the first version of the tool during Medicare 2016 Open Enrollment. Participants were observed as they chose their drug plan using Medicare.gov and 1 of 3 versions of CHOICE1.0 that varied in amount of expert guidance. Descriptive statistics were used to analyze exit survey data. The observations were video-recorded, and field notes were analyzed thematically. Results: Participants were significantly more satisfied with CHOICE1.0 for choosing a plan, understanding information, and ease of use compared to Medicare.gov . Those using expert versions of CHOICE1.0 were more likely to indicate their intention to switch plans than those using Medicare.gov , though they wanted to know the source and content. Conclusion: The more patient-centered prescription drug choice tool improved user experience and enabled users to choose plans more consistent with expert recommendations.https://doi.org/10.1177/2374373518778343 |
| spellingShingle | Cheryl D Stults PhD Sayeh Fattahi BS, BA Amy Meehan MPH M Kate Bundorf PhD Albert S Chan MD, MS Ting Pun PhD Ming Tai-Seale PhD, MPH Comparative Usability Study of a Newly Created Patient-Centered Tool and Plan Finder to Help Medicare Beneficiaries Choose Prescription Drug Plans Journal of Patient Experience |
| title | Comparative Usability Study of a Newly Created Patient-Centered Tool and Plan Finder to Help Medicare Beneficiaries Choose Prescription Drug Plans |
| title_full | Comparative Usability Study of a Newly Created Patient-Centered Tool and Plan Finder to Help Medicare Beneficiaries Choose Prescription Drug Plans |
| title_fullStr | Comparative Usability Study of a Newly Created Patient-Centered Tool and Plan Finder to Help Medicare Beneficiaries Choose Prescription Drug Plans |
| title_full_unstemmed | Comparative Usability Study of a Newly Created Patient-Centered Tool and Plan Finder to Help Medicare Beneficiaries Choose Prescription Drug Plans |
| title_short | Comparative Usability Study of a Newly Created Patient-Centered Tool and Plan Finder to Help Medicare Beneficiaries Choose Prescription Drug Plans |
| title_sort | comparative usability study of a newly created patient centered tool and plan finder to help medicare beneficiaries choose prescription drug plans |
| url | https://doi.org/10.1177/2374373518778343 |
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