Comparative Analysis of the Importance of the Requirements of Passengers and Evaluating the Quality of Air and Bus Transport
The paper deals with the comparison of the importance of passengers’ requirements for the quality of the services provided and the quality assessment of air and bus transport. Individual quality criteria and their importance from the point of view of passengers vary depending on the mode of transpor...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2018-01-01
|
| Series: | MATEC Web of Conferences |
| Online Access: | https://doi.org/10.1051/matecconf/201823602006 |
| _version_ | 1818439042885222400 |
|---|---|
| author | Konečný Vladimír Berežný Róbert Kostolná Mária Šaradín Pavel |
| author_facet | Konečný Vladimír Berežný Róbert Kostolná Mária Šaradín Pavel |
| author_sort | Konečný Vladimír |
| collection | DOAJ |
| description | The paper deals with the comparison of the importance of passengers’ requirements for the quality of the services provided and the quality assessment of air and bus transport. Individual quality criteria and their importance from the point of view of passengers vary depending on the mode of transport. It is also possible to observe the differing importance of quality criteria in relation to groups of passengers. The paper is processed comparison of the importance of individual quality criteria in air and bus services to the research in this area. In the paper is processed IPA matrix for air and bus transport. These are simple matrices that serve to highlight and understand important customer requirements. |
| first_indexed | 2024-12-14T17:50:11Z |
| format | Article |
| id | doaj.art-38eaab33bdc0426d9b74861811498471 |
| institution | Directory Open Access Journal |
| issn | 2261-236X |
| language | English |
| last_indexed | 2024-12-14T17:50:11Z |
| publishDate | 2018-01-01 |
| publisher | EDP Sciences |
| record_format | Article |
| series | MATEC Web of Conferences |
| spelling | doaj.art-38eaab33bdc0426d9b748618114984712022-12-21T22:52:39ZengEDP SciencesMATEC Web of Conferences2261-236X2018-01-012360200610.1051/matecconf/201823602006matecconf_logi2018_02006Comparative Analysis of the Importance of the Requirements of Passengers and Evaluating the Quality of Air and Bus TransportKonečný Vladimír0Berežný Róbert1Kostolná Mária2Šaradín Pavel3University of Žilina, Faculty of Operation and Economics of Transport and Communications, Department of Road and Urban TransportUniversity of Žilina, Faculty of Operation and Economics of Transport and Communications, Department of Road and Urban TransportUniversity of Žilina, Faculty of Operation and Economics of Transport and Communications, Department of Road and Urban TransportCollege of Logistics o.p.s..The paper deals with the comparison of the importance of passengers’ requirements for the quality of the services provided and the quality assessment of air and bus transport. Individual quality criteria and their importance from the point of view of passengers vary depending on the mode of transport. It is also possible to observe the differing importance of quality criteria in relation to groups of passengers. The paper is processed comparison of the importance of individual quality criteria in air and bus services to the research in this area. In the paper is processed IPA matrix for air and bus transport. These are simple matrices that serve to highlight and understand important customer requirements.https://doi.org/10.1051/matecconf/201823602006 |
| spellingShingle | Konečný Vladimír Berežný Róbert Kostolná Mária Šaradín Pavel Comparative Analysis of the Importance of the Requirements of Passengers and Evaluating the Quality of Air and Bus Transport MATEC Web of Conferences |
| title | Comparative Analysis of the Importance of the Requirements of Passengers and Evaluating the Quality of Air and Bus Transport |
| title_full | Comparative Analysis of the Importance of the Requirements of Passengers and Evaluating the Quality of Air and Bus Transport |
| title_fullStr | Comparative Analysis of the Importance of the Requirements of Passengers and Evaluating the Quality of Air and Bus Transport |
| title_full_unstemmed | Comparative Analysis of the Importance of the Requirements of Passengers and Evaluating the Quality of Air and Bus Transport |
| title_short | Comparative Analysis of the Importance of the Requirements of Passengers and Evaluating the Quality of Air and Bus Transport |
| title_sort | comparative analysis of the importance of the requirements of passengers and evaluating the quality of air and bus transport |
| url | https://doi.org/10.1051/matecconf/201823602006 |
| work_keys_str_mv | AT konecnyvladimir comparativeanalysisoftheimportanceoftherequirementsofpassengersandevaluatingthequalityofairandbustransport AT bereznyrobert comparativeanalysisoftheimportanceoftherequirementsofpassengersandevaluatingthequalityofairandbustransport AT kostolnamaria comparativeanalysisoftheimportanceoftherequirementsofpassengersandevaluatingthequalityofairandbustransport AT saradinpavel comparativeanalysisoftheimportanceoftherequirementsofpassengersandevaluatingthequalityofairandbustransport |