Introducing VR personas: an immersive and easy-to-use tool for understanding users

Personas have been established as an indispensable tool in software and product development. They continuously accompany the development process and seek to build empathy and establish an emotional relationship between developers and users. However, this does not always succeed, with the reasons for...

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Main Authors: Maruhn Philipp, Prasch Lorenz, Gerhardinger Florian, Häfner Sophia
Format: Article
Language:English
Published: De Gruyter 2023-10-01
Series:i-com
Subjects:
Online Access:https://doi.org/10.1515/icom-2023-0028
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author Maruhn Philipp
Prasch Lorenz
Gerhardinger Florian
Häfner Sophia
author_facet Maruhn Philipp
Prasch Lorenz
Gerhardinger Florian
Häfner Sophia
author_sort Maruhn Philipp
collection DOAJ
description Personas have been established as an indispensable tool in software and product development. They continuously accompany the development process and seek to build empathy and establish an emotional relationship between developers and users. However, this does not always succeed, with the reasons for failure often lying in the personas themselves. If they do not have a sufficient level of detail or do not reflect everyday people, they lose credibility and therefore their purpose of representing the user. Poor communication of personas is another reason they are quickly forgotten. In this paper, we present a new approach to experiencing personas beyond traditional means such as posters or slides. With the help of virtual reality, we create immersive, three-dimensional personas that can be visited in their own living room. The basis of the implementation is a comprehensive dataset, containing aggregated data from over 8000 detailed face-to-face interviews. We base the layout of the apartment, the furniture, and the characters themselves on the archetypal characteristics of their corresponding user group. In the future, we plan to validate whether this approach can be successful in creating a deeper and more sustainable connection between personas and developers and designers.
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spelling doaj.art-398b3216d0df49f4bfda427d886b11d52023-12-18T12:43:22ZengDe Gruyteri-com2196-68262023-10-0122321522310.1515/icom-2023-0028Introducing VR personas: an immersive and easy-to-use tool for understanding usersMaruhn Philipp0Prasch Lorenz1Gerhardinger Florian2Häfner Sophia3proband15 GmbH, Munich, Germanyproband15 GmbH, Munich, GermanyDriven By GmbH, Munich, GermanyDriven By GmbH, Munich, GermanyPersonas have been established as an indispensable tool in software and product development. They continuously accompany the development process and seek to build empathy and establish an emotional relationship between developers and users. However, this does not always succeed, with the reasons for failure often lying in the personas themselves. If they do not have a sufficient level of detail or do not reflect everyday people, they lose credibility and therefore their purpose of representing the user. Poor communication of personas is another reason they are quickly forgotten. In this paper, we present a new approach to experiencing personas beyond traditional means such as posters or slides. With the help of virtual reality, we create immersive, three-dimensional personas that can be visited in their own living room. The basis of the implementation is a comprehensive dataset, containing aggregated data from over 8000 detailed face-to-face interviews. We base the layout of the apartment, the furniture, and the characters themselves on the archetypal characteristics of their corresponding user group. In the future, we plan to validate whether this approach can be successful in creating a deeper and more sustainable connection between personas and developers and designers.https://doi.org/10.1515/icom-2023-0028personavirtual realitydata communicationuser-centered design
spellingShingle Maruhn Philipp
Prasch Lorenz
Gerhardinger Florian
Häfner Sophia
Introducing VR personas: an immersive and easy-to-use tool for understanding users
i-com
persona
virtual reality
data communication
user-centered design
title Introducing VR personas: an immersive and easy-to-use tool for understanding users
title_full Introducing VR personas: an immersive and easy-to-use tool for understanding users
title_fullStr Introducing VR personas: an immersive and easy-to-use tool for understanding users
title_full_unstemmed Introducing VR personas: an immersive and easy-to-use tool for understanding users
title_short Introducing VR personas: an immersive and easy-to-use tool for understanding users
title_sort introducing vr personas an immersive and easy to use tool for understanding users
topic persona
virtual reality
data communication
user-centered design
url https://doi.org/10.1515/icom-2023-0028
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