User satisfaction in the spanish health system: trend analysis
ABSTRACT OBJECTIVE To analyze the trend of opinion and satisfaction indicators of the Spanish national health system from 2005 to 2017. METHODS Ecological study of time series analyzing the trend of eight indicators of opinion and satisfaction on the Spanish national health system and its autono...
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| Format: | Article |
| Language: | English |
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Universidade de São Paulo
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| Series: | Revista de Saúde Pública |
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| Online Access: | http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0034-89102019000100277&lng=en&tlng=en |
| _version_ | 1818417129352855552 |
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| author | Víctor Pérez-Cantó Loreto Maciá-Soler Víctor M González-Chordá |
| author_facet | Víctor Pérez-Cantó Loreto Maciá-Soler Víctor M González-Chordá |
| author_sort | Víctor Pérez-Cantó |
| collection | DOAJ |
| description | ABSTRACT OBJECTIVE To analyze the trend of opinion and satisfaction indicators of the Spanish national health system from 2005 to 2017. METHODS Ecological study of time series analyzing the trend of eight indicators of opinion and satisfaction on the Spanish national health system and its autonomous communities from 2005 to 2017. The data was obtained from the Ministry of Health, Social Services and Equality and from the Health Barometer. The Prais-Winsten regression method was used. RESULTS A static tendency was observed in the perception of users on how the health system works (APC = 1.898, 95%CI -0.954 – 4.751) and decreasing opinion on the improvement of primary care (APC = -0.283; 95%CI -0.335 – -0.121), specialized (APC = -0.241, 95%CI -0.74 – -0.109) and hospitalization (APC = -0.171, 95%CI -0.307 – -0.036). Satisfaction with knowledge and follow-up by the family doctor and pediatrician showed an increasing trend (APC = 7.939, 95%CI 3.965 – 11.914). Satisfaction with medical and nursing professionals was static. No large differences were observed in the trends of the indicators studied in the autonomous communities. CONCLUSIONS A negative trend was observed in the opinion of the Spanish national health system users. Financing, human resources, quality management systems and differences in the autonomous communities may be some of the causes. |
| first_indexed | 2024-12-14T12:01:52Z |
| format | Article |
| id | doaj.art-39c8cc26ab364ed8ace5a7f41ed68904 |
| institution | Directory Open Access Journal |
| issn | 1518-8787 |
| language | English |
| last_indexed | 2024-12-14T12:01:52Z |
| publisher | Universidade de São Paulo |
| record_format | Article |
| series | Revista de Saúde Pública |
| spelling | doaj.art-39c8cc26ab364ed8ace5a7f41ed689042022-12-21T23:01:58ZengUniversidade de São PauloRevista de Saúde Pública1518-87875310.11606/s1518-8787.2019053001506S0034-89102019000100277User satisfaction in the spanish health system: trend analysisVíctor Pérez-CantóLoreto Maciá-SolerVíctor M González-ChordáABSTRACT OBJECTIVE To analyze the trend of opinion and satisfaction indicators of the Spanish national health system from 2005 to 2017. METHODS Ecological study of time series analyzing the trend of eight indicators of opinion and satisfaction on the Spanish national health system and its autonomous communities from 2005 to 2017. The data was obtained from the Ministry of Health, Social Services and Equality and from the Health Barometer. The Prais-Winsten regression method was used. RESULTS A static tendency was observed in the perception of users on how the health system works (APC = 1.898, 95%CI -0.954 – 4.751) and decreasing opinion on the improvement of primary care (APC = -0.283; 95%CI -0.335 – -0.121), specialized (APC = -0.241, 95%CI -0.74 – -0.109) and hospitalization (APC = -0.171, 95%CI -0.307 – -0.036). Satisfaction with knowledge and follow-up by the family doctor and pediatrician showed an increasing trend (APC = 7.939, 95%CI 3.965 – 11.914). Satisfaction with medical and nursing professionals was static. No large differences were observed in the trends of the indicators studied in the autonomous communities. CONCLUSIONS A negative trend was observed in the opinion of the Spanish national health system users. Financing, human resources, quality management systems and differences in the autonomous communities may be some of the causes.http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0034-89102019000100277&lng=en&tlng=enPatient SatisfactionNational Health SystemsQuality of Health CareHealth Services Research |
| spellingShingle | Víctor Pérez-Cantó Loreto Maciá-Soler Víctor M González-Chordá User satisfaction in the spanish health system: trend analysis Revista de Saúde Pública Patient Satisfaction National Health Systems Quality of Health Care Health Services Research |
| title | User satisfaction in the spanish health system: trend analysis |
| title_full | User satisfaction in the spanish health system: trend analysis |
| title_fullStr | User satisfaction in the spanish health system: trend analysis |
| title_full_unstemmed | User satisfaction in the spanish health system: trend analysis |
| title_short | User satisfaction in the spanish health system: trend analysis |
| title_sort | user satisfaction in the spanish health system trend analysis |
| topic | Patient Satisfaction National Health Systems Quality of Health Care Health Services Research |
| url | http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0034-89102019000100277&lng=en&tlng=en |
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