Assessment And Rating Socio - Cultural Affairs For Performance Appraisal Applying AHP & Anthropy Techniques (In Tehran Municipality)
Performance appraisal is the key part of performance management in urban management and a process throughwhich we can get useful and beneficial information about acheivment of policies, putting plans into action, urban services and effectivness of activities such as: socio–cultural activities and ac...
| Main Authors: | , , |
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| Format: | Article |
| Language: | fas |
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Allameh Tabataba'i University Press
2012-04-01
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| Series: | مطالعات مدیریت بهبود و تحول |
| Subjects: | |
| Online Access: | https://jmsd.atu.ac.ir/article_1866_9bedd57719e665a8c07303a325713799.pdf |
| _version_ | 1797386459993341952 |
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| author | Seyed Hossein Abtahi Kaveh Teymurnejad Ahmad reza Sanjary |
| author_facet | Seyed Hossein Abtahi Kaveh Teymurnejad Ahmad reza Sanjary |
| author_sort | Seyed Hossein Abtahi |
| collection | DOAJ |
| description | Performance appraisal is the key part of performance management in urban management and a process throughwhich we can get useful and beneficial information about acheivment of policies, putting plans into action, urban services and effectivness of activities such as: socio–cultural activities and accountability for citizen needs and expectations. The purpose of this paper based on a scietific, applied research project is: Designing And pilot study of assessment and rating performance appraisal system at Tehran Municipality Deputy for socio – cultural affairs applying AHP & Anthropy techniques (Now, this project is operational and mechanized there) . First, the conceptual model has derived from and developed after using theoretical, explorative, comparative studies and reviewed of research literature. Afterward. the model was explained and confirmed, it is implemented. Research data were collected by means of FGD (Focus Group Discussion) and two quistionaires distributed among population, a random sample group of 196 managers and experts of departments and offices of deputy for socio-culture affairs and 60 socio-culture vice presidents of 22 districts of Tehran municipality. Data were analyzed basis quantitative and qualitative statistical methods. Results showed that there were performance gaps between desired and status que situations according organizational struture, resources, technologies, values, organizational culture and admimistration. Also founded that internal factors affecting on performance are: goals, policies, strategies, structures, processes, functions, human resources, management and leadership style. External factors affecting on performance are: values, environment, technology, outputs, citizen satisfaction and effectivness. Applying inferential statistics t. test and ANOVA indicated that there were no significant relationship between managers and experts responses. using multi-dimensional decision techniques, AHP & Anthropy exclusively showed that management process, professional process, procurement process, citizenary process and their indices have high priority and are most important in the headquarters and staff, while professional process, management process, citizenary process, procurement process, and their indices have most preferences in the line and operational levels. |
| first_indexed | 2024-03-08T22:10:10Z |
| format | Article |
| id | doaj.art-3a036d9f747541d8aafb8de861e5382a |
| institution | Directory Open Access Journal |
| issn | 2251-8037 2476-5988 |
| language | fas |
| last_indexed | 2024-03-08T22:10:10Z |
| publishDate | 2012-04-01 |
| publisher | Allameh Tabataba'i University Press |
| record_format | Article |
| series | مطالعات مدیریت بهبود و تحول |
| spelling | doaj.art-3a036d9f747541d8aafb8de861e5382a2023-12-19T06:37:47ZfasAllameh Tabataba'i University Pressمطالعات مدیریت بهبود و تحول2251-80372476-59882012-04-012167659610.22054/jmsd.2012.18661866Assessment And Rating Socio - Cultural Affairs For Performance Appraisal Applying AHP & Anthropy Techniques (In Tehran Municipality)Seyed Hossein Abtahi0Kaveh Teymurnejad1Ahmad reza Sanjary2Ph.D. Professor,Allame Tabataba'i UniversityPh.D. Assist Professor Shahid Sattari University.Ph.D. Assist Professor Azad UniversityPerformance appraisal is the key part of performance management in urban management and a process throughwhich we can get useful and beneficial information about acheivment of policies, putting plans into action, urban services and effectivness of activities such as: socio–cultural activities and accountability for citizen needs and expectations. The purpose of this paper based on a scietific, applied research project is: Designing And pilot study of assessment and rating performance appraisal system at Tehran Municipality Deputy for socio – cultural affairs applying AHP & Anthropy techniques (Now, this project is operational and mechanized there) . First, the conceptual model has derived from and developed after using theoretical, explorative, comparative studies and reviewed of research literature. Afterward. the model was explained and confirmed, it is implemented. Research data were collected by means of FGD (Focus Group Discussion) and two quistionaires distributed among population, a random sample group of 196 managers and experts of departments and offices of deputy for socio-culture affairs and 60 socio-culture vice presidents of 22 districts of Tehran municipality. Data were analyzed basis quantitative and qualitative statistical methods. Results showed that there were performance gaps between desired and status que situations according organizational struture, resources, technologies, values, organizational culture and admimistration. Also founded that internal factors affecting on performance are: goals, policies, strategies, structures, processes, functions, human resources, management and leadership style. External factors affecting on performance are: values, environment, technology, outputs, citizen satisfaction and effectivness. Applying inferential statistics t. test and ANOVA indicated that there were no significant relationship between managers and experts responses. using multi-dimensional decision techniques, AHP & Anthropy exclusively showed that management process, professional process, procurement process, citizenary process and their indices have high priority and are most important in the headquarters and staff, while professional process, management process, citizenary process, procurement process, and their indices have most preferences in the line and operational levels.https://jmsd.atu.ac.ir/article_1866_9bedd57719e665a8c07303a325713799.pdfperformance appraisalsocio-cultural affairsindicesratingassessmentanalytical heirarchal processanthropy |
| spellingShingle | Seyed Hossein Abtahi Kaveh Teymurnejad Ahmad reza Sanjary Assessment And Rating Socio - Cultural Affairs For Performance Appraisal Applying AHP & Anthropy Techniques (In Tehran Municipality) مطالعات مدیریت بهبود و تحول performance appraisal socio-cultural affairs indices rating assessment analytical heirarchal process anthropy |
| title | Assessment And Rating Socio - Cultural Affairs For Performance Appraisal Applying AHP & Anthropy Techniques
(In Tehran Municipality) |
| title_full | Assessment And Rating Socio - Cultural Affairs For Performance Appraisal Applying AHP & Anthropy Techniques
(In Tehran Municipality) |
| title_fullStr | Assessment And Rating Socio - Cultural Affairs For Performance Appraisal Applying AHP & Anthropy Techniques
(In Tehran Municipality) |
| title_full_unstemmed | Assessment And Rating Socio - Cultural Affairs For Performance Appraisal Applying AHP & Anthropy Techniques
(In Tehran Municipality) |
| title_short | Assessment And Rating Socio - Cultural Affairs For Performance Appraisal Applying AHP & Anthropy Techniques
(In Tehran Municipality) |
| title_sort | assessment and rating socio cultural affairs for performance appraisal applying ahp anthropy techniques in tehran municipality |
| topic | performance appraisal socio-cultural affairs indices rating assessment analytical heirarchal process anthropy |
| url | https://jmsd.atu.ac.ir/article_1866_9bedd57719e665a8c07303a325713799.pdf |
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