Design of a methodological guide for the implementation of the integrated management and control of the Government of Cundinamarca

Research aimed at designing a methodological guide for the implementation of the integrated management and control of Cundinamarca Governorship, certified NTC-ISO 9001: 2008 and NTC GP 1000: 2009, seeks to answer the question: What can be active methodology achieve the implementation of management s...

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Main Authors: Claudia Patricia López Cabrera, Víctor Hugo Velásquez Ortíz
Format: Article
Language:Spanish
Published: Universidad Santo Tomás 2016-01-01
Series:Signos
Subjects:
Online Access:https://revistas.usantotomas.edu.co/index.php/signos/article/view/3787
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author Claudia Patricia López Cabrera
Víctor Hugo Velásquez Ortíz
author_facet Claudia Patricia López Cabrera
Víctor Hugo Velásquez Ortíz
author_sort Claudia Patricia López Cabrera
collection DOAJ
description Research aimed at designing a methodological guide for the implementation of the integrated management and control of Cundinamarca Governorship, certified NTC-ISO 9001: 2008 and NTC GP 1000: 2009, seeks to answer the question: What can be active methodology achieve the implementation of management systems in Cundinamarca? Research, mixed design of concurrent triangulation based on Karapetrovic, Willborn (1998) and Rocha and Karapetrovic (2015), evaluated the existing system, internal customer perception, identify methodologies used in other entities, correlated methodological guidelines; using surveys and interviews. Finding the need to link it with the Departmental Development Plan; and the inverse relationship between knowledge/ownership and perception. The elaborate theory combines Guide gold circle Simon Sinek, the PDCA and the high-level structure, guiding the implementation, clear, easily readable, accompanied by a playful Annex
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spelling doaj.art-3a4aeccded754347a6dfe56913b9153d2022-12-22T03:20:40ZspaUniversidad Santo TomásSignos2145-13892463-11402016-01-0181455810.15332/s2145-1389.2016.0001.033095Design of a methodological guide for the implementation of the integrated management and control of the Government of CundinamarcaClaudia Patricia López CabreraVíctor Hugo Velásquez OrtízResearch aimed at designing a methodological guide for the implementation of the integrated management and control of Cundinamarca Governorship, certified NTC-ISO 9001: 2008 and NTC GP 1000: 2009, seeks to answer the question: What can be active methodology achieve the implementation of management systems in Cundinamarca? Research, mixed design of concurrent triangulation based on Karapetrovic, Willborn (1998) and Rocha and Karapetrovic (2015), evaluated the existing system, internal customer perception, identify methodologies used in other entities, correlated methodological guidelines; using surveys and interviews. Finding the need to link it with the Departmental Development Plan; and the inverse relationship between knowledge/ownership and perception. The elaborate theory combines Guide gold circle Simon Sinek, the PDCA and the high-level structure, guiding the implementation, clear, easily readable, accompanied by a playful Annexhttps://revistas.usantotomas.edu.co/index.php/signos/article/view/3787gestión de la calidadgestión públicagestión integralsistema integrado de gestión
spellingShingle Claudia Patricia López Cabrera
Víctor Hugo Velásquez Ortíz
Design of a methodological guide for the implementation of the integrated management and control of the Government of Cundinamarca
Signos
gestión de la calidad
gestión pública
gestión integral
sistema integrado de gestión
title Design of a methodological guide for the implementation of the integrated management and control of the Government of Cundinamarca
title_full Design of a methodological guide for the implementation of the integrated management and control of the Government of Cundinamarca
title_fullStr Design of a methodological guide for the implementation of the integrated management and control of the Government of Cundinamarca
title_full_unstemmed Design of a methodological guide for the implementation of the integrated management and control of the Government of Cundinamarca
title_short Design of a methodological guide for the implementation of the integrated management and control of the Government of Cundinamarca
title_sort design of a methodological guide for the implementation of the integrated management and control of the government of cundinamarca
topic gestión de la calidad
gestión pública
gestión integral
sistema integrado de gestión
url https://revistas.usantotomas.edu.co/index.php/signos/article/view/3787
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AT victorhugovelasquezortiz designofamethodologicalguidefortheimplementationoftheintegratedmanagementandcontrolofthegovernmentofcundinamarca