Is Visitor Satisfaction High Enough? A Case of Rural Tourism Destination, South Bohemia

Satisfaction of visitors in tourism destinations is one of the most discussed topics in destination management and marketing. Many destinations report high satisfaction of their visitors. The objective of this study is to analyze overall satisfaction and satisfaction components in eleven tourism are...

Full description

Bibliographic Details
Main Authors: Štumpf Petr, Janeček Petr, Vojtko Viktor
Format: Article
Language:English
Published: Sciendo 2022-06-01
Series:European Countryside
Subjects:
Online Access:https://doi.org/10.2478/euco-2022-0017
Description
Summary:Satisfaction of visitors in tourism destinations is one of the most discussed topics in destination management and marketing. Many destinations report high satisfaction of their visitors. The objective of this study is to analyze overall satisfaction and satisfaction components in eleven tourism areas within South Bohemia, a typical Czech rural region, and to define the high level of satisfaction using benchmarking as a methodological approach. Using ANOVA and Pearson’s correlation, we identified the high level of satisfaction following the against-the-best benchmarking and the against-the-industry average approach. The results also show that perceived atmosphere in a destination, willingness to help and friendliness are the most significant components correlating with overall satisfaction.
ISSN:1803-8417