The role of champions in the implementation of technology in healthcare services: a systematic mixed studies review
Abstract Background Champions play a critical role in implementing technology within healthcare services. While prior studies have explored the presence and characteristics of champions, this review delves into the experiences of healthcare personnel holding champion roles, as well as the experience...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
BMC
2024-04-01
|
| Series: | BMC Health Services Research |
| Subjects: | |
| Online Access: | https://doi.org/10.1186/s12913-024-10867-7 |
| _version_ | 1827284398030979072 |
|---|---|
| author | Sissel Pettersen Hilde Eide Anita Berg |
| author_facet | Sissel Pettersen Hilde Eide Anita Berg |
| author_sort | Sissel Pettersen |
| collection | DOAJ |
| description | Abstract Background Champions play a critical role in implementing technology within healthcare services. While prior studies have explored the presence and characteristics of champions, this review delves into the experiences of healthcare personnel holding champion roles, as well as the experiences of healthcare personnel interacting with them. By synthesizing existing knowledge, this review aims to inform decisions regarding the inclusion of champions as a strategy in technology implementation and guide healthcare personnel in these roles. Methods A systematic mixed studies review, covering qualitative, quantitative, or mixed designs, was conducted from September 2022 to March 2023. The search spanned Medline, Embase, CINAHL, and Scopus, focusing on studies published from 2012 onwards. The review centered on health personnel serving as champions in technology implementation within healthcare services. Quality assessments utilized the Mixed Methods Appraisal Tool (MMAT). Results From 1629 screened studies, 23 were included. The champion role was often examined within the broader context of technology implementation. Limited studies explicitly explored experiences related to the champion role from both champions’ and health personnel’s perspectives. Champions emerged as promoters of technology, supporting its adoption. Success factors included anchoring and selection processes, champions’ expertise, and effective role performance. Discussion The specific tasks and responsibilities assigned to champions differed across reviewed studies, highlighting that the role of champion is a broad one, dependent on the technology being implemented and the site implementing it. Findings indicated a correlation between champion experiences and organizational characteristics. The role’s firm anchoring within the organization is crucial. Limited evidence suggests that volunteering, hiring newly graduated health personnel, and having multiple champions can facilitate technology implementation. Existing studies predominantly focused on client health records and hospitals, emphasizing the need for broader research across healthcare services. Conclusions With a clear mandate, dedicated time, and proper training, health personnel in champion roles can significantly contribute professional, technological, and personal competencies to facilitate technology adoption within healthcare services. The review finds that the concept of champions is a broad one and finds varied definitions of the champion role concept. This underscores the importance of describing organizational characteristics, and highlights areas for future research to enhance technology implementation strategies in different healthcare settings with support of a champion. |
| first_indexed | 2024-04-24T09:55:09Z |
| format | Article |
| id | doaj.art-3af5140a50d4422ea021d9cfc8748760 |
| institution | Directory Open Access Journal |
| issn | 1472-6963 |
| language | English |
| last_indexed | 2024-04-24T09:55:09Z |
| publishDate | 2024-04-01 |
| publisher | BMC |
| record_format | Article |
| series | BMC Health Services Research |
| spelling | doaj.art-3af5140a50d4422ea021d9cfc87487602024-04-14T11:11:30ZengBMCBMC Health Services Research1472-69632024-04-0124111610.1186/s12913-024-10867-7The role of champions in the implementation of technology in healthcare services: a systematic mixed studies reviewSissel Pettersen0Hilde Eide1Anita Berg2Faculty of Nursing and Health Sciences, Nord universityCentre for Health and Technology, Faculty of Health Sciences, University of South-Eastern NorwayFaculty of Nursing and Health Sciences, Nord universityAbstract Background Champions play a critical role in implementing technology within healthcare services. While prior studies have explored the presence and characteristics of champions, this review delves into the experiences of healthcare personnel holding champion roles, as well as the experiences of healthcare personnel interacting with them. By synthesizing existing knowledge, this review aims to inform decisions regarding the inclusion of champions as a strategy in technology implementation and guide healthcare personnel in these roles. Methods A systematic mixed studies review, covering qualitative, quantitative, or mixed designs, was conducted from September 2022 to March 2023. The search spanned Medline, Embase, CINAHL, and Scopus, focusing on studies published from 2012 onwards. The review centered on health personnel serving as champions in technology implementation within healthcare services. Quality assessments utilized the Mixed Methods Appraisal Tool (MMAT). Results From 1629 screened studies, 23 were included. The champion role was often examined within the broader context of technology implementation. Limited studies explicitly explored experiences related to the champion role from both champions’ and health personnel’s perspectives. Champions emerged as promoters of technology, supporting its adoption. Success factors included anchoring and selection processes, champions’ expertise, and effective role performance. Discussion The specific tasks and responsibilities assigned to champions differed across reviewed studies, highlighting that the role of champion is a broad one, dependent on the technology being implemented and the site implementing it. Findings indicated a correlation between champion experiences and organizational characteristics. The role’s firm anchoring within the organization is crucial. Limited evidence suggests that volunteering, hiring newly graduated health personnel, and having multiple champions can facilitate technology implementation. Existing studies predominantly focused on client health records and hospitals, emphasizing the need for broader research across healthcare services. Conclusions With a clear mandate, dedicated time, and proper training, health personnel in champion roles can significantly contribute professional, technological, and personal competencies to facilitate technology adoption within healthcare services. The review finds that the concept of champions is a broad one and finds varied definitions of the champion role concept. This underscores the importance of describing organizational characteristics, and highlights areas for future research to enhance technology implementation strategies in different healthcare settings with support of a champion.https://doi.org/10.1186/s12913-024-10867-7ChampionsTechnology implementationHealthcare personnelHealthcare servicesMixed methodsOrganizational characteristics |
| spellingShingle | Sissel Pettersen Hilde Eide Anita Berg The role of champions in the implementation of technology in healthcare services: a systematic mixed studies review BMC Health Services Research Champions Technology implementation Healthcare personnel Healthcare services Mixed methods Organizational characteristics |
| title | The role of champions in the implementation of technology in healthcare services: a systematic mixed studies review |
| title_full | The role of champions in the implementation of technology in healthcare services: a systematic mixed studies review |
| title_fullStr | The role of champions in the implementation of technology in healthcare services: a systematic mixed studies review |
| title_full_unstemmed | The role of champions in the implementation of technology in healthcare services: a systematic mixed studies review |
| title_short | The role of champions in the implementation of technology in healthcare services: a systematic mixed studies review |
| title_sort | role of champions in the implementation of technology in healthcare services a systematic mixed studies review |
| topic | Champions Technology implementation Healthcare personnel Healthcare services Mixed methods Organizational characteristics |
| url | https://doi.org/10.1186/s12913-024-10867-7 |
| work_keys_str_mv | AT sisselpettersen theroleofchampionsintheimplementationoftechnologyinhealthcareservicesasystematicmixedstudiesreview AT hildeeide theroleofchampionsintheimplementationoftechnologyinhealthcareservicesasystematicmixedstudiesreview AT anitaberg theroleofchampionsintheimplementationoftechnologyinhealthcareservicesasystematicmixedstudiesreview AT sisselpettersen roleofchampionsintheimplementationoftechnologyinhealthcareservicesasystematicmixedstudiesreview AT hildeeide roleofchampionsintheimplementationoftechnologyinhealthcareservicesasystematicmixedstudiesreview AT anitaberg roleofchampionsintheimplementationoftechnologyinhealthcareservicesasystematicmixedstudiesreview |