Correlates of patients´ satisfaction with antenatal care services in a tertiary hospital in Abakaliki, Ebonyi state, Nigeria
INTRODUCTION: Antenatal care is a specialized pattern of care organized for pregnant women to improve their chances of a safe delivery. Assessment of patients´ perception of healthcare services is one of the ways of measuring the quality of healthcare as satisfied patients are likely to come back fo...
| Main Authors: | , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
The Pan African Medical Journal
2020-12-01
|
| Series: | The Pan African Medical Journal |
| Subjects: | |
| Online Access: |
https://www.panafrican-med-journal.com/content/article/37/342/pdf/342.pdf
|
| _version_ | 1819349512054898688 |
|---|---|
| author | Chidebe Christian Anikwe Chinedu Chukwuemeka Ifemelumma Kenneth Chinedu Ekwedigwe Cyril Chijioke Ikeoha Ogah Emeka Onwe Ugochukwu Uzodimma Nnadozie |
| author_facet | Chidebe Christian Anikwe Chinedu Chukwuemeka Ifemelumma Kenneth Chinedu Ekwedigwe Cyril Chijioke Ikeoha Ogah Emeka Onwe Ugochukwu Uzodimma Nnadozie |
| author_sort | Chidebe Christian Anikwe |
| collection | DOAJ |
| description | INTRODUCTION: Antenatal care is a specialized pattern of care organized for pregnant women to improve their chances of a safe delivery. Assessment of patients´ perception of healthcare services is one of the ways of measuring the quality of healthcare as satisfied patients are likely to come back for the services they need and to recommend the services to others. METHODS: this is a cross-sectional study. Two hundred and eighty-four booked antenatal attendees were randomly selected at the antenatal clinic of Federal Teaching Hospital, Abakaliki in November 2016 and interviewed using semi-structured questionnaire. Items in the questionnaire included sociodemographic and obstetric variables, assessment of amenities, total time spent, services and level of satisfaction. Data obtained were analyzed using Epi info TM 7.1.3.10 and presented with a simple percentage and chi-square. Main outcome measure: satisfaction with antenatal care. RESULTS: the mean age of the respondents was 28.2 ± 4.2 years, majority 130 (45.8%) were within the 25-29 age bracket. Most had tertiary education (146, 51.4%) and less than 10% are grand multipara. In general, 89.4% of the respondents were satisfied with the quality of antenatal care services. Majority of the respondents 170 (59.9%) were unsatisfied with the water supply while 128 (45.1%) were unsatisfied with cervical cancer prevention discussion during the health talk. The mean total time spent in the antenatal clinic was 4.1 hours ± 1.2 hours (range 2-7 hours). Being married and multiparous significantly affected satisfaction with the quality of antenatal care services as represented by P-value of 0.015 and 0.005 respectively. CONCLUSION: majority of pregnant women were satisfied with the care they received. Health providers should, however, improve the state of sanitary facilities and ensure the provision of adequate information on cervical cancer screening during health talks. |
| first_indexed | 2024-12-24T19:01:42Z |
| format | Article |
| id | doaj.art-3b0852092d86489b9f0e17d1ba13879c |
| institution | Directory Open Access Journal |
| issn | 1937-8688 1937-8688 |
| language | English |
| last_indexed | 2024-12-24T19:01:42Z |
| publishDate | 2020-12-01 |
| publisher | The Pan African Medical Journal |
| record_format | Article |
| series | The Pan African Medical Journal |
| spelling | doaj.art-3b0852092d86489b9f0e17d1ba13879c2022-12-21T16:43:11ZengThe Pan African Medical JournalThe Pan African Medical Journal1937-86881937-86882020-12-013734210.11604/pamj.2020.37.342.1792517925Correlates of patients´ satisfaction with antenatal care services in a tertiary hospital in Abakaliki, Ebonyi state, NigeriaChidebe Christian Anikwe0Chinedu Chukwuemeka Ifemelumma1Kenneth Chinedu Ekwedigwe2Cyril Chijioke Ikeoha3Ogah Emeka Onwe4Ugochukwu Uzodimma Nnadozie5 Department of Obstetrics and Gynecology, Federal Teaching Hospital, Abakaliki, Ebonyi State, Nigeria Department of Obstetrics and Gynecology, Federal Teaching Hospital, Abakaliki, Ebonyi State, Nigeria Department of Obstetrics and Gynecology, Federal Teaching Hospital, Abakaliki, Ebonyi State, Nigeria Department of Obstetrics and Gynecology, Federal Teaching Hospital, Abakaliki, Ebonyi State, Nigeria Department of Paediatrics, Federal Teaching Hospital, Abakaliki, Ebonyi State, Nigeria Department of Surgery, Federal Teaching Hospital, Abakaliki, Ebonyi State, Nigeria INTRODUCTION: Antenatal care is a specialized pattern of care organized for pregnant women to improve their chances of a safe delivery. Assessment of patients´ perception of healthcare services is one of the ways of measuring the quality of healthcare as satisfied patients are likely to come back for the services they need and to recommend the services to others. METHODS: this is a cross-sectional study. Two hundred and eighty-four booked antenatal attendees were randomly selected at the antenatal clinic of Federal Teaching Hospital, Abakaliki in November 2016 and interviewed using semi-structured questionnaire. Items in the questionnaire included sociodemographic and obstetric variables, assessment of amenities, total time spent, services and level of satisfaction. Data obtained were analyzed using Epi info TM 7.1.3.10 and presented with a simple percentage and chi-square. Main outcome measure: satisfaction with antenatal care. RESULTS: the mean age of the respondents was 28.2 ± 4.2 years, majority 130 (45.8%) were within the 25-29 age bracket. Most had tertiary education (146, 51.4%) and less than 10% are grand multipara. In general, 89.4% of the respondents were satisfied with the quality of antenatal care services. Majority of the respondents 170 (59.9%) were unsatisfied with the water supply while 128 (45.1%) were unsatisfied with cervical cancer prevention discussion during the health talk. The mean total time spent in the antenatal clinic was 4.1 hours ± 1.2 hours (range 2-7 hours). Being married and multiparous significantly affected satisfaction with the quality of antenatal care services as represented by P-value of 0.015 and 0.005 respectively. CONCLUSION: majority of pregnant women were satisfied with the care they received. Health providers should, however, improve the state of sanitary facilities and ensure the provision of adequate information on cervical cancer screening during health talks. https://www.panafrican-med-journal.com/content/article/37/342/pdf/342.pdf antenatal carequality of caresatisfactionabakaliki |
| spellingShingle | Chidebe Christian Anikwe Chinedu Chukwuemeka Ifemelumma Kenneth Chinedu Ekwedigwe Cyril Chijioke Ikeoha Ogah Emeka Onwe Ugochukwu Uzodimma Nnadozie Correlates of patients´ satisfaction with antenatal care services in a tertiary hospital in Abakaliki, Ebonyi state, Nigeria The Pan African Medical Journal antenatal care quality of care satisfaction abakaliki |
| title | Correlates of patients´ satisfaction with antenatal care services in a tertiary hospital in Abakaliki, Ebonyi state, Nigeria |
| title_full | Correlates of patients´ satisfaction with antenatal care services in a tertiary hospital in Abakaliki, Ebonyi state, Nigeria |
| title_fullStr | Correlates of patients´ satisfaction with antenatal care services in a tertiary hospital in Abakaliki, Ebonyi state, Nigeria |
| title_full_unstemmed | Correlates of patients´ satisfaction with antenatal care services in a tertiary hospital in Abakaliki, Ebonyi state, Nigeria |
| title_short | Correlates of patients´ satisfaction with antenatal care services in a tertiary hospital in Abakaliki, Ebonyi state, Nigeria |
| title_sort | correlates of patients´ satisfaction with antenatal care services in a tertiary hospital in abakaliki ebonyi state nigeria |
| topic | antenatal care quality of care satisfaction abakaliki |
| url |
https://www.panafrican-med-journal.com/content/article/37/342/pdf/342.pdf
|
| work_keys_str_mv | AT chidebechristiananikwe correlatesofpatientssatisfactionwithantenatalcareservicesinatertiaryhospitalinabakalikiebonyistatenigeria AT chineduchukwuemekaifemelumma correlatesofpatientssatisfactionwithantenatalcareservicesinatertiaryhospitalinabakalikiebonyistatenigeria AT kennethchineduekwedigwe correlatesofpatientssatisfactionwithantenatalcareservicesinatertiaryhospitalinabakalikiebonyistatenigeria AT cyrilchijiokeikeoha correlatesofpatientssatisfactionwithantenatalcareservicesinatertiaryhospitalinabakalikiebonyistatenigeria AT ogahemekaonwe correlatesofpatientssatisfactionwithantenatalcareservicesinatertiaryhospitalinabakalikiebonyistatenigeria AT ugochukwuuzodimmannadozie correlatesofpatientssatisfactionwithantenatalcareservicesinatertiaryhospitalinabakalikiebonyistatenigeria |