Impact of quality on improvement of business performance and customer satisfaction
In an immense market struggle, the only effective way to build a long-term competitive advantage is to provide a high level of quality. Offering quality to the market, the organization creates loyal consumers on the basis of which it achieves its profitability, growth and development. The research p...
| Hauptverfasser: | , , , |
|---|---|
| Format: | Artikel |
| Sprache: | English |
| Veröffentlicht: |
University of Novi Sad, Technical faculty Mihajlo Pupin, Zrenjanin
2021-01-01
|
| Schriftenreihe: | Journal of Engineering Management and Competitiveness |
| Schlagworte: | |
| Online Zugang: | https://scindeks-clanci.ceon.rs/data/pdf/2334-9638/2021/2334-96382101020C.pdf |