The quality of business environment and internal factors affect the competitiveness of retail banking service in VietinBank
AbstractRetail banking has always been considered as a core activity of banks because it has the effect of accelerating the cash flow process and creating a mainstream medium and long-term capital source for the bank. Vietnamese commercial banks now are facing great risks. This reality requires bank...
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2024-12-01
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| Series: | Cogent Business & Management |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/23311975.2024.2315689 |
| _version_ | 1797300985423462400 |
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| author | Phuong Thi Nguyen Loan Thi Phuong Nguyen Trang Thi Huyen Vu Quyen Thi Tu Nguyen |
| author_facet | Phuong Thi Nguyen Loan Thi Phuong Nguyen Trang Thi Huyen Vu Quyen Thi Tu Nguyen |
| author_sort | Phuong Thi Nguyen |
| collection | DOAJ |
| description | AbstractRetail banking has always been considered as a core activity of banks because it has the effect of accelerating the cash flow process and creating a mainstream medium and long-term capital source for the bank. Vietnamese commercial banks now are facing great risks. This reality requires banks to improve competitive capability to compete with domestic banks and foreign banks. This study examines the determinants affecting the competitiveness of retail bank service in VietinBank. By using Structural Equation Modelling (SEM) technique, the results show five determinants affecting positively to the competitiveness of the retail banking services including service quality, financial capacity, risk management, organizational culture, and social responsibility. The findings indicate that financial capacity has biggest effect and service quality has smallest effect on competitive capacity of retail banking service in VietinBank. The research also proposes specific solutions to enhance the competitiveness and sustainable development of retail banking services in Vietnam. |
| first_indexed | 2024-03-07T23:15:49Z |
| format | Article |
| id | doaj.art-3c486244587449d7b409793d5d7c5eb5 |
| institution | Directory Open Access Journal |
| issn | 2331-1975 |
| language | English |
| last_indexed | 2024-03-07T23:15:49Z |
| publishDate | 2024-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Cogent Business & Management |
| spelling | doaj.art-3c486244587449d7b409793d5d7c5eb52024-02-21T11:55:49ZengTaylor & Francis GroupCogent Business & Management2331-19752024-12-0111110.1080/23311975.2024.2315689The quality of business environment and internal factors affect the competitiveness of retail banking service in VietinBankPhuong Thi Nguyen0Loan Thi Phuong Nguyen1Trang Thi Huyen Vu2Quyen Thi Tu Nguyen3Faculty of Economics-Management, Thang Long University, Hanoi, VietnamInstitute of Business Administration, Thuongmai University, Hanoi, VietnamFaculty of Mathematical Economics, Thuongmai University, Hanoi, VietnamFaculty of Human Resource Management, Thuongmai University, Hanoi, VietnamAbstractRetail banking has always been considered as a core activity of banks because it has the effect of accelerating the cash flow process and creating a mainstream medium and long-term capital source for the bank. Vietnamese commercial banks now are facing great risks. This reality requires banks to improve competitive capability to compete with domestic banks and foreign banks. This study examines the determinants affecting the competitiveness of retail bank service in VietinBank. By using Structural Equation Modelling (SEM) technique, the results show five determinants affecting positively to the competitiveness of the retail banking services including service quality, financial capacity, risk management, organizational culture, and social responsibility. The findings indicate that financial capacity has biggest effect and service quality has smallest effect on competitive capacity of retail banking service in VietinBank. The research also proposes specific solutions to enhance the competitiveness and sustainable development of retail banking services in Vietnam.https://www.tandfonline.com/doi/10.1080/23311975.2024.2315689Competitivenessretail banking serviceVietinBankvietnamHuifen (Helen) CaiAssociate professor |
| spellingShingle | Phuong Thi Nguyen Loan Thi Phuong Nguyen Trang Thi Huyen Vu Quyen Thi Tu Nguyen The quality of business environment and internal factors affect the competitiveness of retail banking service in VietinBank Cogent Business & Management Competitiveness retail banking service VietinBank vietnam Huifen (Helen) Cai Associate professor |
| title | The quality of business environment and internal factors affect the competitiveness of retail banking service in VietinBank |
| title_full | The quality of business environment and internal factors affect the competitiveness of retail banking service in VietinBank |
| title_fullStr | The quality of business environment and internal factors affect the competitiveness of retail banking service in VietinBank |
| title_full_unstemmed | The quality of business environment and internal factors affect the competitiveness of retail banking service in VietinBank |
| title_short | The quality of business environment and internal factors affect the competitiveness of retail banking service in VietinBank |
| title_sort | quality of business environment and internal factors affect the competitiveness of retail banking service in vietinbank |
| topic | Competitiveness retail banking service VietinBank vietnam Huifen (Helen) Cai Associate professor |
| url | https://www.tandfonline.com/doi/10.1080/23311975.2024.2315689 |
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