STANDARDS FOR THE PHARMACY CUSTOMER SERVICE: OPINIONS OF DIRECTORS AND PHARMACEUTICAL PERSONNEL

STANDARDS FOR THE PHARMACY CUSTOMER SERVICE: OPINIONS OF DIRECTORS AND PHARMACEUTICAL PERSONNEL

Nowadays pharmacy organizations are actively introducing customer service standards into their activity. Efficiency of their introduction depends from the whole range of factors including the recognition of their significance and necessity by every expert. The purpose of the study is to compare the ...

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Bibliographic Details
Main Authors: O. A. Kulikova, L. I. Lavrentyeva
Format: Article
Language:Russian
Published: Volgograd State Medical University, Pyatigorsk Medical and Pharmaceutical Institute 2015-11-01
Series:Фармация и фармакология (Пятигорск)
Subjects:
service standard
director
pharmaceutical personnel
pharmacy organization
Online Access:https://www.pharmpharm.ru/jour/article/view/158

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