Analysis of User Satisfaction Level and Level of Importance of SIMUTU Implementation Using PIECES Framework
Quality Assurance for an organization is a must because the organization that guarantees the quality is an organization that always meet the needs and satisfaction of its customers, because satisfied customers will increase to be loyal customers and this means will provide benefits for the organizat...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Ikatan Ahli Informatika Indonesia
2018-07-01
|
| Series: | Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) |
| Subjects: | |
| Online Access: | http://jurnal.iaii.or.id/index.php/RESTI/article/view/397 |
| _version_ | 1797334131275726848 |
|---|---|
| author | Ahmad Zaky |
| author_facet | Ahmad Zaky |
| author_sort | Ahmad Zaky |
| collection | DOAJ |
| description | Quality Assurance for an organization is a must because the organization that guarantees the quality is an organization that always meet the needs and satisfaction of its customers, because satisfied customers will increase to be loyal customers and this means will provide benefits for the organization concerned. University of Muhammadiyah Malang (UMM) has been using Information System for Quality Assurance designed for evaluation of academic service of University of Muhammadiyah Malang. Students can easily access Quality Management Information System (SIMUTU) anywhere and anytime. Because of the importance of SIMUTU for Quality Assurance of Muhammadiyah University of Malang, this research is conducted to determine whether Quality Management Information System (SIMUTU) has been running properly. In this research, analysis and evaluation of Information System using PIECES Framework analysis model with the purpose of measuring the level of satisfaction and importance level and analyzing the components - components what need to be improved again the quality of the waiter at SIMUTU. From 40 respondents got average result of level of satisfaction 3,53 which mean SIMUTU have give satisfaction to student, meanwhile importance level 3,79 which mean SIMUTU implementation is considered important to improve academic service of University of Muhammadiyah Malang. |
| first_indexed | 2024-03-08T08:16:13Z |
| format | Article |
| id | doaj.art-3cf0e6f47c26419a965fa8da7deef572 |
| institution | Directory Open Access Journal |
| issn | 2580-0760 |
| language | English |
| last_indexed | 2024-03-08T08:16:13Z |
| publishDate | 2018-07-01 |
| publisher | Ikatan Ahli Informatika Indonesia |
| record_format | Article |
| series | Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) |
| spelling | doaj.art-3cf0e6f47c26419a965fa8da7deef5722024-02-02T07:20:32ZengIkatan Ahli Informatika IndonesiaJurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)2580-07602018-07-012253654110.29207/resti.v2i2.397397Analysis of User Satisfaction Level and Level of Importance of SIMUTU Implementation Using PIECES FrameworkAhmad Zaky0Universitas Muhammadiyah MalangQuality Assurance for an organization is a must because the organization that guarantees the quality is an organization that always meet the needs and satisfaction of its customers, because satisfied customers will increase to be loyal customers and this means will provide benefits for the organization concerned. University of Muhammadiyah Malang (UMM) has been using Information System for Quality Assurance designed for evaluation of academic service of University of Muhammadiyah Malang. Students can easily access Quality Management Information System (SIMUTU) anywhere and anytime. Because of the importance of SIMUTU for Quality Assurance of Muhammadiyah University of Malang, this research is conducted to determine whether Quality Management Information System (SIMUTU) has been running properly. In this research, analysis and evaluation of Information System using PIECES Framework analysis model with the purpose of measuring the level of satisfaction and importance level and analyzing the components - components what need to be improved again the quality of the waiter at SIMUTU. From 40 respondents got average result of level of satisfaction 3,53 which mean SIMUTU have give satisfaction to student, meanwhile importance level 3,79 which mean SIMUTU implementation is considered important to improve academic service of University of Muhammadiyah Malang.http://jurnal.iaii.or.id/index.php/RESTI/article/view/397Quality Management Information System, PIECES framework, importance level, level of satisfaction |
| spellingShingle | Ahmad Zaky Analysis of User Satisfaction Level and Level of Importance of SIMUTU Implementation Using PIECES Framework Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Quality Management Information System, PIECES framework, importance level, level of satisfaction |
| title | Analysis of User Satisfaction Level and Level of Importance of SIMUTU Implementation Using PIECES Framework |
| title_full | Analysis of User Satisfaction Level and Level of Importance of SIMUTU Implementation Using PIECES Framework |
| title_fullStr | Analysis of User Satisfaction Level and Level of Importance of SIMUTU Implementation Using PIECES Framework |
| title_full_unstemmed | Analysis of User Satisfaction Level and Level of Importance of SIMUTU Implementation Using PIECES Framework |
| title_short | Analysis of User Satisfaction Level and Level of Importance of SIMUTU Implementation Using PIECES Framework |
| title_sort | analysis of user satisfaction level and level of importance of simutu implementation using pieces framework |
| topic | Quality Management Information System, PIECES framework, importance level, level of satisfaction |
| url | http://jurnal.iaii.or.id/index.php/RESTI/article/view/397 |
| work_keys_str_mv | AT ahmadzaky analysisofusersatisfactionlevelandlevelofimportanceofsimutuimplementationusingpiecesframework |