Analisis Pelayanan Publik Pada Dinas Penanaman Modal Dan Pelayanan Perizinan Terpadu Satu Pintu Kabupaten Batu Bara
The formulation of the problem in this study is How is the service quality of the Office of Investment and One Stop Integrated Services in Batu Bara Regency in managing permits to the community?. And What are the obstacles for the Batu Bara Regency Investment and One Stop Service Office in obtaining...
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| Format: | Article |
| Language: | English |
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Universitas Medan Area
2022-03-01
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| Series: | Perspektif: Jurnal Ilmu-ilmu Sosial |
| Subjects: | |
| Online Access: | http://ojs.uma.ac.id/index.php/perspektif/article/view/5858 |
| _version_ | 1826954125226541056 |
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| author | Ihramli Efendi Heri Kusmanto Isnaini Isnaini |
| author_facet | Ihramli Efendi Heri Kusmanto Isnaini Isnaini |
| author_sort | Ihramli Efendi |
| collection | DOAJ |
| description | The formulation of the problem in this study is How is the service quality of the Office of Investment and One Stop Integrated Services in Batu Bara Regency in managing permits to the community?. And What are the obstacles for the Batu Bara Regency Investment and One Stop Service Office in obtaining permits to the public? The method used in this study is a qualitative research, with data collection instruments are interviews, documentation, and observation. While the data analysis used descriptive analysis. The results showed that the quality of public services at the Investment and One Stop Service Office of Batu Bara Regency refers to the theory of Parasuraman, Zeithaml, and Berry (Parasuraman, 1988), namely: public services that are in poor or unsatisfactory. In terms of reliability, the Office of Investment and One Stop Integrated Services of Batu Bara Regency is not yet classified as good. In providing service, the time is quite long. The technical team is not in place because the technical team also holds other positions. However, the physical evidence (tangibles), reliability (reability), responsiveness (responsiveness), assurance (assurance) and empathy can be said to be good. The service barrier at the Investment and One Stop Service Office of Batu Bara Regency is technological failure. Not all permits can be accessed by the public. Like building permits. In practice, it has not been implemented optimally. And limited resources. This is because the technical team is not in place, and concurrently with other positions, and is in their respective offices. |
| first_indexed | 2024-03-07T17:17:57Z |
| format | Article |
| id | doaj.art-3e5c0983e5814e408f17c297ad7573c6 |
| institution | Directory Open Access Journal |
| issn | 2085-0328 |
| language | English |
| last_indexed | 2025-02-17T23:32:21Z |
| publishDate | 2022-03-01 |
| publisher | Universitas Medan Area |
| record_format | Article |
| series | Perspektif: Jurnal Ilmu-ilmu Sosial |
| spelling | doaj.art-3e5c0983e5814e408f17c297ad7573c62024-12-02T04:33:15ZengUniversitas Medan AreaPerspektif: Jurnal Ilmu-ilmu Sosial2085-03282022-03-0111249350310.31289/perspektif.v11i2.58583155Analisis Pelayanan Publik Pada Dinas Penanaman Modal Dan Pelayanan Perizinan Terpadu Satu Pintu Kabupaten Batu BaraIhramli Efendi0Heri Kusmanto1Isnaini Isnaini2Universitas Medan AreaUniversitas Sumatera UtaraUniversitas Medan AreaThe formulation of the problem in this study is How is the service quality of the Office of Investment and One Stop Integrated Services in Batu Bara Regency in managing permits to the community?. And What are the obstacles for the Batu Bara Regency Investment and One Stop Service Office in obtaining permits to the public? The method used in this study is a qualitative research, with data collection instruments are interviews, documentation, and observation. While the data analysis used descriptive analysis. The results showed that the quality of public services at the Investment and One Stop Service Office of Batu Bara Regency refers to the theory of Parasuraman, Zeithaml, and Berry (Parasuraman, 1988), namely: public services that are in poor or unsatisfactory. In terms of reliability, the Office of Investment and One Stop Integrated Services of Batu Bara Regency is not yet classified as good. In providing service, the time is quite long. The technical team is not in place because the technical team also holds other positions. However, the physical evidence (tangibles), reliability (reability), responsiveness (responsiveness), assurance (assurance) and empathy can be said to be good. The service barrier at the Investment and One Stop Service Office of Batu Bara Regency is technological failure. Not all permits can be accessed by the public. Like building permits. In practice, it has not been implemented optimally. And limited resources. This is because the technical team is not in place, and concurrently with other positions, and is in their respective offices.http://ojs.uma.ac.id/index.php/perspektif/article/view/5858analysispublic service. |
| spellingShingle | Ihramli Efendi Heri Kusmanto Isnaini Isnaini Analisis Pelayanan Publik Pada Dinas Penanaman Modal Dan Pelayanan Perizinan Terpadu Satu Pintu Kabupaten Batu Bara Perspektif: Jurnal Ilmu-ilmu Sosial analysis public service. |
| title | Analisis Pelayanan Publik Pada Dinas Penanaman Modal Dan Pelayanan Perizinan Terpadu Satu Pintu Kabupaten Batu Bara |
| title_full | Analisis Pelayanan Publik Pada Dinas Penanaman Modal Dan Pelayanan Perizinan Terpadu Satu Pintu Kabupaten Batu Bara |
| title_fullStr | Analisis Pelayanan Publik Pada Dinas Penanaman Modal Dan Pelayanan Perizinan Terpadu Satu Pintu Kabupaten Batu Bara |
| title_full_unstemmed | Analisis Pelayanan Publik Pada Dinas Penanaman Modal Dan Pelayanan Perizinan Terpadu Satu Pintu Kabupaten Batu Bara |
| title_short | Analisis Pelayanan Publik Pada Dinas Penanaman Modal Dan Pelayanan Perizinan Terpadu Satu Pintu Kabupaten Batu Bara |
| title_sort | analisis pelayanan publik pada dinas penanaman modal dan pelayanan perizinan terpadu satu pintu kabupaten batu bara |
| topic | analysis public service. |
| url | http://ojs.uma.ac.id/index.php/perspektif/article/view/5858 |
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