Engaging patients in balanced scorecard evaluation - An implication at Palestinian hospitals and recommendations for policy makers

Engaging patients in balanced scorecard evaluation - An implication at Palestinian hospitals and recommendations for policy makers

IntroductionA balanced scorecard (BSC) is a comprehensive performance evaluation (PE) tool. A recent review summarized that a balanced consideration of PE from six perspectives in hospitals must be considered: financial, customer, internal, external, knowledge and growth, and managerial. However, pa...

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Bibliographic Details
Main Authors: Faten Amer, Haroun Neiroukh, Saad Abuzahra, Yazan AlHabil, Mufeeda Afifi, Duha Shellah, Imre Boncz, Dóra Endrei
Format: Article
Language:English
Published: Frontiers Media S.A. 2022-11-01
Series:Frontiers in Public Health
Subjects:
balanced scorecard
hospitals
patient-centered care
patient participation
quality of health care
Online Access:https://www.frontiersin.org/articles/10.3389/fpubh.2022.1045512/full

Internet

https://www.frontiersin.org/articles/10.3389/fpubh.2022.1045512/full

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