APPLICATION AND IMPLEMENTATION OF TQM WITHIN THE FEDERAL AUTHORITY FOR IDENTITY (ICP) - UAE
Total quality management specifically the business excellence models have been adopted and accepted worldwide in many different organizations, Likewise, these models’ popularity and acceptance are continuously increasing in UAE and Gulf as well. This study aimed to analyze the quality and business e...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Bucharest University of Economic Studies
2023-03-01
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| Series: | Business Excellence and Management |
| Subjects: | |
| Online Access: | https://beman.ase.ro/no131/7.pdf |
| _version_ | 1797831806757634048 |
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| author | Maitha Abdul Wahid ALKHAFILI Afraa Mohammad ALAWADHI |
| author_facet | Maitha Abdul Wahid ALKHAFILI Afraa Mohammad ALAWADHI |
| author_sort | Maitha Abdul Wahid ALKHAFILI |
| collection | DOAJ |
| description | Total quality management specifically the business excellence models have been adopted and accepted worldwide in many different organizations, Likewise, these models’ popularity and acceptance are continuously increasing in UAE and Gulf as well. This study aimed to analyze the quality and business excellence models adopted by the Federal Authority for Identity, Citizenship, and Customs & Port Security (ICP), which is an organization in the public sector and has actively implemented TQM and an excellence model since 2004. The study identified the success, implementation, and possible flaws present in the implementation of the model. This study design was qualitative, based on Semi-structured interviews. A total of 20 interview participants were selected and their interviews were conducted within a month and a half. The results of the interviews showed that the organization faced many challenges and issues in the execution of the business excellence model. Moreover, with proper coordination, Communication, and strategies, they successfully adopted the model and the effort has led to the winning of 70 local and international awards. Business excellence approaches of total quality management are very difficult to implement and frequently result in organizational failure. TQM is complex to incorporate into organizational structures; instead, it may require cultural stimulation, significant change, task rearrangement, managerial responsibility clarification, employee growth, and alignment with an organizational business plan. |
| first_indexed | 2024-04-09T13:57:38Z |
| format | Article |
| id | doaj.art-3f1e259ab44a4ab98e1a0cdeb1f771d8 |
| institution | Directory Open Access Journal |
| issn | 2248-1354 2668-9219 |
| language | English |
| last_indexed | 2024-04-09T13:57:38Z |
| publishDate | 2023-03-01 |
| publisher | Bucharest University of Economic Studies |
| record_format | Article |
| series | Business Excellence and Management |
| spelling | doaj.art-3f1e259ab44a4ab98e1a0cdeb1f771d82023-05-07T13:02:07ZengBucharest University of Economic StudiesBusiness Excellence and Management2248-13542668-92192023-03-0113111312510.24818/beman/2023.13.1-07APPLICATION AND IMPLEMENTATION OF TQM WITHIN THE FEDERAL AUTHORITY FOR IDENTITY (ICP) - UAEMaitha Abdul Wahid ALKHAFILI0Afraa Mohammad ALAWADHI1Hamdan Bin Mohamad Smart University, Dubai, UAEHamdan Bin Mohamad Smart University, Dubai, UAETotal quality management specifically the business excellence models have been adopted and accepted worldwide in many different organizations, Likewise, these models’ popularity and acceptance are continuously increasing in UAE and Gulf as well. This study aimed to analyze the quality and business excellence models adopted by the Federal Authority for Identity, Citizenship, and Customs & Port Security (ICP), which is an organization in the public sector and has actively implemented TQM and an excellence model since 2004. The study identified the success, implementation, and possible flaws present in the implementation of the model. This study design was qualitative, based on Semi-structured interviews. A total of 20 interview participants were selected and their interviews were conducted within a month and a half. The results of the interviews showed that the organization faced many challenges and issues in the execution of the business excellence model. Moreover, with proper coordination, Communication, and strategies, they successfully adopted the model and the effort has led to the winning of 70 local and international awards. Business excellence approaches of total quality management are very difficult to implement and frequently result in organizational failure. TQM is complex to incorporate into organizational structures; instead, it may require cultural stimulation, significant change, task rearrangement, managerial responsibility clarification, employee growth, and alignment with an organizational business plan.https://beman.ase.ro/no131/7.pdfthe federal authority for identitycitizenshipcustoms & port security (icp)total quality management (tqm)excellence modelinternational organization for standardization (iso) |
| spellingShingle | Maitha Abdul Wahid ALKHAFILI Afraa Mohammad ALAWADHI APPLICATION AND IMPLEMENTATION OF TQM WITHIN THE FEDERAL AUTHORITY FOR IDENTITY (ICP) - UAE Business Excellence and Management the federal authority for identity citizenship customs & port security (icp) total quality management (tqm) excellence model international organization for standardization (iso) |
| title | APPLICATION AND IMPLEMENTATION OF TQM WITHIN THE FEDERAL AUTHORITY FOR IDENTITY (ICP) - UAE |
| title_full | APPLICATION AND IMPLEMENTATION OF TQM WITHIN THE FEDERAL AUTHORITY FOR IDENTITY (ICP) - UAE |
| title_fullStr | APPLICATION AND IMPLEMENTATION OF TQM WITHIN THE FEDERAL AUTHORITY FOR IDENTITY (ICP) - UAE |
| title_full_unstemmed | APPLICATION AND IMPLEMENTATION OF TQM WITHIN THE FEDERAL AUTHORITY FOR IDENTITY (ICP) - UAE |
| title_short | APPLICATION AND IMPLEMENTATION OF TQM WITHIN THE FEDERAL AUTHORITY FOR IDENTITY (ICP) - UAE |
| title_sort | application and implementation of tqm within the federal authority for identity icp uae |
| topic | the federal authority for identity citizenship customs & port security (icp) total quality management (tqm) excellence model international organization for standardization (iso) |
| url | https://beman.ase.ro/no131/7.pdf |
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