Design for Supplier Performance Assessment Model of Information Technology Service Provider in Small Medium Enterprises in Indonesia
This study aims to design a supplier performance assessment model for information technology services provider in small medium enterprises (SME) in Indonesia. Supplier performance assessment is important to improve supplier performance and maintain long-term relationships between SME (buyer) and the...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2018-01-01
|
| Series: | MATEC Web of Conferences |
| Online Access: | https://doi.org/10.1051/matecconf/201822102011 |
| _version_ | 1818447450679017472 |
|---|---|
| author | Kusrini Elisa Usman Alfanugrah Hi |
| author_facet | Kusrini Elisa Usman Alfanugrah Hi |
| author_sort | Kusrini Elisa |
| collection | DOAJ |
| description | This study aims to design a supplier performance assessment model for information technology services provider in small medium enterprises (SME) in Indonesia. Supplier performance assessment is important to improve supplier performance and maintain long-term relationships between SME (buyer) and their suppliers. This supplier Assessment models are developed based on the review literature and interviews with procurement staff in SMEs. Performance assessment criteria are identified and tested for validity by providing a questionnaire to procurement section in SMEs. In order to obtain importance weight of each criteria toward performance score, a questionnaire to weighed the criteria are distributed to procurement staff and analyzed the answers using the Analytical Hierarchy Process (AHP) method. The final performance score is calculated based on the standardized value of each criteria multiplied by its weight. Based on the implementation of this model in SMEs, it is known that the proposed model is suitable to assess the supplier’s performance and greatly help the SMEs in managing the performance of their suppliers. |
| first_indexed | 2024-12-14T20:03:49Z |
| format | Article |
| id | doaj.art-3f352cc238d44b328b6720edb8dd8e0d |
| institution | Directory Open Access Journal |
| issn | 2261-236X |
| language | English |
| last_indexed | 2024-12-14T20:03:49Z |
| publishDate | 2018-01-01 |
| publisher | EDP Sciences |
| record_format | Article |
| series | MATEC Web of Conferences |
| spelling | doaj.art-3f352cc238d44b328b6720edb8dd8e0d2022-12-21T22:49:05ZengEDP SciencesMATEC Web of Conferences2261-236X2018-01-012210201110.1051/matecconf/201822102011matecconf_icdme2018_02011Design for Supplier Performance Assessment Model of Information Technology Service Provider in Small Medium Enterprises in IndonesiaKusrini Elisa0Usman Alfanugrah Hi1Department of Industrial Engineering & Magister of Industrial Engineering, Indonesia Islamic UniversityMagister of Informatics Engineering , Indonesia Islamic UniversityThis study aims to design a supplier performance assessment model for information technology services provider in small medium enterprises (SME) in Indonesia. Supplier performance assessment is important to improve supplier performance and maintain long-term relationships between SME (buyer) and their suppliers. This supplier Assessment models are developed based on the review literature and interviews with procurement staff in SMEs. Performance assessment criteria are identified and tested for validity by providing a questionnaire to procurement section in SMEs. In order to obtain importance weight of each criteria toward performance score, a questionnaire to weighed the criteria are distributed to procurement staff and analyzed the answers using the Analytical Hierarchy Process (AHP) method. The final performance score is calculated based on the standardized value of each criteria multiplied by its weight. Based on the implementation of this model in SMEs, it is known that the proposed model is suitable to assess the supplier’s performance and greatly help the SMEs in managing the performance of their suppliers.https://doi.org/10.1051/matecconf/201822102011 |
| spellingShingle | Kusrini Elisa Usman Alfanugrah Hi Design for Supplier Performance Assessment Model of Information Technology Service Provider in Small Medium Enterprises in Indonesia MATEC Web of Conferences |
| title | Design for Supplier Performance Assessment Model of Information Technology Service Provider in Small Medium Enterprises in Indonesia |
| title_full | Design for Supplier Performance Assessment Model of Information Technology Service Provider in Small Medium Enterprises in Indonesia |
| title_fullStr | Design for Supplier Performance Assessment Model of Information Technology Service Provider in Small Medium Enterprises in Indonesia |
| title_full_unstemmed | Design for Supplier Performance Assessment Model of Information Technology Service Provider in Small Medium Enterprises in Indonesia |
| title_short | Design for Supplier Performance Assessment Model of Information Technology Service Provider in Small Medium Enterprises in Indonesia |
| title_sort | design for supplier performance assessment model of information technology service provider in small medium enterprises in indonesia |
| url | https://doi.org/10.1051/matecconf/201822102011 |
| work_keys_str_mv | AT kusrinielisa designforsupplierperformanceassessmentmodelofinformationtechnologyserviceproviderinsmallmediumenterprisesinindonesia AT usmanalfanugrahhi designforsupplierperformanceassessmentmodelofinformationtechnologyserviceproviderinsmallmediumenterprisesinindonesia |