The Effect Of Perceived Organizational Support On Organizational Citizenship Behavior With Work Engagement As A Mediation Variable

The purpose of this study was to determine the effect of Perceived Organizational Support on Organizational Citizenship Behavior with the work engagement variable as a mediator at the Palembang City Tourism Office. Samples were taken as many as 63 employees. Data was collected by distributing questi...

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Main Authors: Sari Sakarina, T. M Haekal, Ratih Pratiwi, Pandu Adi Cakranegara, Rusliandy Rusliandy, Jati Kasuma
Format: Article
Language:English
Published: Politeknik APP 2023-05-01
Series:Jurnal Manajemen Industri dan Logistik
Subjects:
Online Access:https://jurnal.poltekapp.ac.id/index.php/JMIL/article/view/1008
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author Sari Sakarina
T. M Haekal
Ratih Pratiwi
Pandu Adi Cakranegara
Rusliandy Rusliandy
Jati Kasuma
author_facet Sari Sakarina
T. M Haekal
Ratih Pratiwi
Pandu Adi Cakranegara
Rusliandy Rusliandy
Jati Kasuma
author_sort Sari Sakarina
collection DOAJ
description The purpose of this study was to determine the effect of Perceived Organizational Support on Organizational Citizenship Behavior with the work engagement variable as a mediator at the Palembang City Tourism Office. Samples were taken as many as 63 employees. Data was collected by distributing questionnaires using a 5-point Likert scale to measure 22 statement items. The analysis technique used is Path Analysis. The results of the analysis show that Perceived Organizational Support has a positive and significant effect on organizational citizenship behavior, Perceived Organizational Support. This study also succeeded in proving that Perceived Organizational Support has an effect on Organizational Citizenship Behavior mediated by Work Engagement at the Palembang City Tourism Office. Based on the results of research analysis, several suggestions can be used as consideration in determining future policies, namely, the Office should pay more attention to any complaints felt by employees so that it will create a sense of meaning and feelings of pleasure and employees feel considered necessary by the service.
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spelling doaj.art-3f67ea5afe814bb6a35669c1cc8b739b2024-02-15T17:06:35ZengPoliteknik APPJurnal Manajemen Industri dan Logistik2622-528X2598-57952023-05-016217718810.30988/jmil.v6i2.1008154The Effect Of Perceived Organizational Support On Organizational Citizenship Behavior With Work Engagement As A Mediation VariableSari Sakarina0T. M Haekal1Ratih Pratiwi2Pandu Adi Cakranegara3Rusliandy Rusliandy4Jati Kasuma5Universitas Tridinanti PalembangUIN Maulana Malik Ibrahim MalangUniversitas Wahid HasyimUniversitas PresidentPascasarjana Universitas Djuanda Bogor, IndonesiaFaculty Of Business And Management, Universiti Teknologi Mara MalaysiaThe purpose of this study was to determine the effect of Perceived Organizational Support on Organizational Citizenship Behavior with the work engagement variable as a mediator at the Palembang City Tourism Office. Samples were taken as many as 63 employees. Data was collected by distributing questionnaires using a 5-point Likert scale to measure 22 statement items. The analysis technique used is Path Analysis. The results of the analysis show that Perceived Organizational Support has a positive and significant effect on organizational citizenship behavior, Perceived Organizational Support. This study also succeeded in proving that Perceived Organizational Support has an effect on Organizational Citizenship Behavior mediated by Work Engagement at the Palembang City Tourism Office. Based on the results of research analysis, several suggestions can be used as consideration in determining future policies, namely, the Office should pay more attention to any complaints felt by employees so that it will create a sense of meaning and feelings of pleasure and employees feel considered necessary by the service.https://jurnal.poltekapp.ac.id/index.php/JMIL/article/view/1008organizational support , organizational behavior , work engagement
spellingShingle Sari Sakarina
T. M Haekal
Ratih Pratiwi
Pandu Adi Cakranegara
Rusliandy Rusliandy
Jati Kasuma
The Effect Of Perceived Organizational Support On Organizational Citizenship Behavior With Work Engagement As A Mediation Variable
Jurnal Manajemen Industri dan Logistik
organizational support , organizational behavior , work engagement
title The Effect Of Perceived Organizational Support On Organizational Citizenship Behavior With Work Engagement As A Mediation Variable
title_full The Effect Of Perceived Organizational Support On Organizational Citizenship Behavior With Work Engagement As A Mediation Variable
title_fullStr The Effect Of Perceived Organizational Support On Organizational Citizenship Behavior With Work Engagement As A Mediation Variable
title_full_unstemmed The Effect Of Perceived Organizational Support On Organizational Citizenship Behavior With Work Engagement As A Mediation Variable
title_short The Effect Of Perceived Organizational Support On Organizational Citizenship Behavior With Work Engagement As A Mediation Variable
title_sort effect of perceived organizational support on organizational citizenship behavior with work engagement as a mediation variable
topic organizational support , organizational behavior , work engagement
url https://jurnal.poltekapp.ac.id/index.php/JMIL/article/view/1008
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