The “that’s-not-all” compliance-gaining technique: when does it work?

The that’s-not-all (TNA) compliance-gaining technique offers a product at an initial price and then improves the deal by either lowering the price or adding an extra product before the target responds to the final and adjusted offer. A meta-analysis with 18 comparisons examining the effectiveness of...

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Main Authors: Seyoung Lee, Shin-Il Moon, Thomas Hugh Feeley
Format: Article
Language:English
Published: Taylor & Francis Group 2019-04-01
Series:Social Influence
Subjects:
Online Access:http://dx.doi.org/10.1080/15534510.2019.1634146
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author Seyoung Lee
Shin-Il Moon
Thomas Hugh Feeley
author_facet Seyoung Lee
Shin-Il Moon
Thomas Hugh Feeley
author_sort Seyoung Lee
collection DOAJ
description The that’s-not-all (TNA) compliance-gaining technique offers a product at an initial price and then improves the deal by either lowering the price or adding an extra product before the target responds to the final and adjusted offer. A meta-analysis with 18 comparisons examining the effectiveness of the TNA strategy found that the technique is a reliable method for increasing compliance (r = .16). Moderator analyses showed that the technique is effective when the purchase of a product is requested, when the price of a product offered in the final request is lower, and when the concession size is not too large. It is argued that the principles of hedonic editing and mindlessness account for the TNA effect.
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spelling doaj.art-3fa2f0e406154fa0bbbd096b391562e72023-09-21T12:43:11ZengTaylor & Francis GroupSocial Influence1553-45101553-45292019-04-01142253910.1080/15534510.2019.16341461634146The “that’s-not-all” compliance-gaining technique: when does it work?Seyoung Lee0Shin-Il Moon1Thomas Hugh Feeley2Sungkyunkwan UniversityMyongji UniversityUniversity at Buffalo, The State University of New YorkThe that’s-not-all (TNA) compliance-gaining technique offers a product at an initial price and then improves the deal by either lowering the price or adding an extra product before the target responds to the final and adjusted offer. A meta-analysis with 18 comparisons examining the effectiveness of the TNA strategy found that the technique is a reliable method for increasing compliance (r = .16). Moderator analyses showed that the technique is effective when the purchase of a product is requested, when the price of a product offered in the final request is lower, and when the concession size is not too large. It is argued that the principles of hedonic editing and mindlessness account for the TNA effect.http://dx.doi.org/10.1080/15534510.2019.1634146that’s-not-allpersuasioncompliance-gainingmeta-analysis
spellingShingle Seyoung Lee
Shin-Il Moon
Thomas Hugh Feeley
The “that’s-not-all” compliance-gaining technique: when does it work?
Social Influence
that’s-not-all
persuasion
compliance-gaining
meta-analysis
title The “that’s-not-all” compliance-gaining technique: when does it work?
title_full The “that’s-not-all” compliance-gaining technique: when does it work?
title_fullStr The “that’s-not-all” compliance-gaining technique: when does it work?
title_full_unstemmed The “that’s-not-all” compliance-gaining technique: when does it work?
title_short The “that’s-not-all” compliance-gaining technique: when does it work?
title_sort that s not all compliance gaining technique when does it work
topic that’s-not-all
persuasion
compliance-gaining
meta-analysis
url http://dx.doi.org/10.1080/15534510.2019.1634146
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