Motivating Housekeeping Staff In The Lodging Industry In Jordan
Purpose – The objective of this research study is to examine the complicated relationship between work motivation, job satisfaction, job dissatisfaction, and turnover intention of the housekeeping staff in selected four and five-star hotel properties in Jordan by using Herzberg’s Two-Factor theor...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of tourism and hospitality management
2023-01-01
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| Series: | Tourism and Hospitality Management |
| Subjects: | |
| Online Access: | https://thm.fthm.hr/images/issues/vol29no1/8_Ann_Hallab_Choi_AlMajthoub |
| _version_ | 1827949864317616128 |
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| author | Saehya Ann Zaher A. A. Hallab Hyunsuk Choi Umaima Al Majthoub |
| author_facet | Saehya Ann Zaher A. A. Hallab Hyunsuk Choi Umaima Al Majthoub |
| author_sort | Saehya Ann |
| collection | DOAJ |
| description | Purpose – The objective of this research study is to examine the complicated relationship
between work motivation, job satisfaction, job dissatisfaction, and turnover intention of the
housekeeping staff in selected four and five-star hotel properties in Jordan by using Herzberg’s
Two-Factor theory.
Design – A survey design was implemented in this research study. The sample for this research
study consists of individuals working in the housekeeping departments of four and five star
international hotels in Jordan.
Methodology – Cluster analysis, correlation, and t-test were utilized for data analysis.
The two-step clusters method was used to cluster groups based on the mean values of job
dissatisfaction, as it is a unique concept that explains Herzberg’s Two-Factor Theory and also
the work-related behaviour of employees.
Approach – The validity of Herzberg’s Two-Factor Theory will be examined as well as
examining the complicated relationship among work motivation, job satisfaction, job
dissatisfaction, and turnover intention.
Findings – The results of this study revealed that there is no relationship between job
dissatisfaction of housekeeping staff and job satisfaction, and between job dissatisfaction and
job motivation. However, there was a positive relationship between their job satisfaction
and work motivation and also between their job dissatisfaction and turnover intention. No
relationship was found between their work motivation and turnover intention and between
their job satisfaction and turnover intention. Among all fourteen motivational factors, work
itself (4.25 out of 5.00) and achievement (4.24 out of 5.00) were ranked at the top, which is
consistent with Herzberg’s findings. Salary was the least satisfied/preferred factor in this study.
Originality of the research – Having a separate job dissatisfaction construct in a research
study is a very unique concept that Herzberg’s Two-Factor Theory (1959) developed and
which also contributes to the uniqueness and originality of this study |
| first_indexed | 2024-04-09T13:17:41Z |
| format | Article |
| id | doaj.art-3fb995e897c344d596e524539589f5f2 |
| institution | Directory Open Access Journal |
| issn | 1330-7533 1847-3377 |
| language | English |
| last_indexed | 2024-04-09T13:17:41Z |
| publishDate | 2023-01-01 |
| publisher | Faculty of tourism and hospitality management |
| record_format | Article |
| series | Tourism and Hospitality Management |
| spelling | doaj.art-3fb995e897c344d596e524539589f5f22023-05-11T16:08:59ZengFaculty of tourism and hospitality managementTourism and Hospitality Management1330-75331847-33772023-01-0129110310311810.20867/thm.29.1.9Motivating Housekeeping Staff In The Lodging Industry In JordanSaehya Ann0https://orcid.org/0000-0002-5373-8856Zaher A. A. Hallab1https://orcid.org/0000-0002-8745-1693Hyunsuk Choi2https://orcid.org/0000-0001-6985-2197Umaima Al Majthoub3https://orcid.org/0000-0002-7116-813XCalifornia State University, East Bay Department of Hospitality, Recreation and Tourism 25800 Carlos Bee Blvd, AE 367B, Hayward, CA, U.S.A., 94542California State University, East Bay 25800 Carlos Bee Blvd, AE 311, Hayward, CA, 94542California State University, Sacramento 6000 J Street, Sacramento, CA 95819Ammon Applied University College Jabal Amman, Tunis StreetPurpose – The objective of this research study is to examine the complicated relationship between work motivation, job satisfaction, job dissatisfaction, and turnover intention of the housekeeping staff in selected four and five-star hotel properties in Jordan by using Herzberg’s Two-Factor theory. Design – A survey design was implemented in this research study. The sample for this research study consists of individuals working in the housekeeping departments of four and five star international hotels in Jordan. Methodology – Cluster analysis, correlation, and t-test were utilized for data analysis. The two-step clusters method was used to cluster groups based on the mean values of job dissatisfaction, as it is a unique concept that explains Herzberg’s Two-Factor Theory and also the work-related behaviour of employees. Approach – The validity of Herzberg’s Two-Factor Theory will be examined as well as examining the complicated relationship among work motivation, job satisfaction, job dissatisfaction, and turnover intention. Findings – The results of this study revealed that there is no relationship between job dissatisfaction of housekeeping staff and job satisfaction, and between job dissatisfaction and job motivation. However, there was a positive relationship between their job satisfaction and work motivation and also between their job dissatisfaction and turnover intention. No relationship was found between their work motivation and turnover intention and between their job satisfaction and turnover intention. Among all fourteen motivational factors, work itself (4.25 out of 5.00) and achievement (4.24 out of 5.00) were ranked at the top, which is consistent with Herzberg’s findings. Salary was the least satisfied/preferred factor in this study. Originality of the research – Having a separate job dissatisfaction construct in a research study is a very unique concept that Herzberg’s Two-Factor Theory (1959) developed and which also contributes to the uniqueness and originality of this studyhttps://thm.fthm.hr/images/issues/vol29no1/8_Ann_Hallab_Choi_AlMajthoub housekeeping departmentherzberg’s two-factor theorywork motivationjob satisfaction and job dissatisfactionturnover intentionlodging industry in jordan |
| spellingShingle | Saehya Ann Zaher A. A. Hallab Hyunsuk Choi Umaima Al Majthoub Motivating Housekeeping Staff In The Lodging Industry In Jordan Tourism and Hospitality Management housekeeping department herzberg’s two-factor theory work motivation job satisfaction and job dissatisfaction turnover intention lodging industry in jordan |
| title | Motivating Housekeeping Staff In The Lodging Industry In Jordan |
| title_full | Motivating Housekeeping Staff In The Lodging Industry In Jordan |
| title_fullStr | Motivating Housekeeping Staff In The Lodging Industry In Jordan |
| title_full_unstemmed | Motivating Housekeeping Staff In The Lodging Industry In Jordan |
| title_short | Motivating Housekeeping Staff In The Lodging Industry In Jordan |
| title_sort | motivating housekeeping staff in the lodging industry in jordan |
| topic | housekeeping department herzberg’s two-factor theory work motivation job satisfaction and job dissatisfaction turnover intention lodging industry in jordan |
| url | https://thm.fthm.hr/images/issues/vol29no1/8_Ann_Hallab_Choi_AlMajthoub |
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