Documentation of Customer Management Processes: Regards for MSCs Performance
This study seeks the role of documentation of customer management processes on MSCs performance. Customer management processes includes: customer acquisition and customer retention that document the process helps sales managers in better planning. The population of the research is firms of industri...
Main Authors: | Hassan Khalili, Shamsalsadat Zahedi, Mohammad Saadatmand, hossein tarzami |
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Format: | Article |
Language: | fas |
Published: |
University of Isfahan
2014-07-01
|
Series: | تحقیقات بازار یابی نوین |
Subjects: | |
Online Access: | http://uijs.ui.ac.ir/nmrj/browse.php?a_code=A-10-686-2&slc_lang=en&sid=1 |
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