The insufficiency of the Malaysian contact tracing app from the perspective of Chinese tourists: preparing for international tourism in the post-COVID-19 world
Understanding tourists' feedback on using Mysejahtera is critical for tourism recovery in these destinations, and even more so for countries like Malaysia and China, where national Contact Tracing Applications (CTA) are mandatory. However, Previous surveys on CTA use have mainly focused on volu...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2022-12-01
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| Series: | Heliyon |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2405844022034429 |
| _version_ | 1797960875639832576 |
|---|---|
| author | Xiaocong Jiang Ahmad Edwin Mohamed |
| author_facet | Xiaocong Jiang Ahmad Edwin Mohamed |
| author_sort | Xiaocong Jiang |
| collection | DOAJ |
| description | Understanding tourists' feedback on using Mysejahtera is critical for tourism recovery in these destinations, and even more so for countries like Malaysia and China, where national Contact Tracing Applications (CTA) are mandatory. However, Previous surveys on CTA use have mainly focused on voluntary CTA users, using qualitative research methods. In this research, Chinese overseas students in Malaysia are included as the reference group, and Chinese tourists with experiences traveling overseas are put into the experimental group. A total of 890 questionnaires were collected and taken as the original data to carry out the Chi-squared and Mann-Whitney U tests. Meanwhile, the experiment implemented a multiple linear regression mechanism to explore the variables that may improve the app Mysejahtera, with further analysis being conducted. According to the results, language issues are the most significant barrier to Chinese visitors using MySejahtera; the inability to register with a Chinese mobile phone number and the need to register a permanent address in Malaysia have a significant negative impact on the use of MySejahtera; and visitors' trust in science positively related to MySejahtera use. |
| first_indexed | 2024-04-11T00:50:58Z |
| format | Article |
| id | doaj.art-40b4ae0237fa4603923e04b21c5c3f6c |
| institution | Directory Open Access Journal |
| issn | 2405-8440 |
| language | English |
| last_indexed | 2024-04-11T00:50:58Z |
| publishDate | 2022-12-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Heliyon |
| spelling | doaj.art-40b4ae0237fa4603923e04b21c5c3f6c2023-01-05T08:39:03ZengElsevierHeliyon2405-84402022-12-01812e12154The insufficiency of the Malaysian contact tracing app from the perspective of Chinese tourists: preparing for international tourism in the post-COVID-19 worldXiaocong Jiang0Ahmad Edwin Mohamed1School of Tourism, Hospitality and Event Management, Universiti Utara Malaysia, Sintok, Malaysia; School of Business, Institute of Vocational Technology, SIP, Suzhou, China; Corresponding author.School of Tourism, Hospitality and Event Management, Universiti Utara Malaysia, Sintok, MalaysiaUnderstanding tourists' feedback on using Mysejahtera is critical for tourism recovery in these destinations, and even more so for countries like Malaysia and China, where national Contact Tracing Applications (CTA) are mandatory. However, Previous surveys on CTA use have mainly focused on voluntary CTA users, using qualitative research methods. In this research, Chinese overseas students in Malaysia are included as the reference group, and Chinese tourists with experiences traveling overseas are put into the experimental group. A total of 890 questionnaires were collected and taken as the original data to carry out the Chi-squared and Mann-Whitney U tests. Meanwhile, the experiment implemented a multiple linear regression mechanism to explore the variables that may improve the app Mysejahtera, with further analysis being conducted. According to the results, language issues are the most significant barrier to Chinese visitors using MySejahtera; the inability to register with a Chinese mobile phone number and the need to register a permanent address in Malaysia have a significant negative impact on the use of MySejahtera; and visitors' trust in science positively related to MySejahtera use.http://www.sciencedirect.com/science/article/pii/S2405844022034429MysejahteraContact-tracing appInternational tourismCOVID-19Resumption |
| spellingShingle | Xiaocong Jiang Ahmad Edwin Mohamed The insufficiency of the Malaysian contact tracing app from the perspective of Chinese tourists: preparing for international tourism in the post-COVID-19 world Heliyon Mysejahtera Contact-tracing app International tourism COVID-19 Resumption |
| title | The insufficiency of the Malaysian contact tracing app from the perspective of Chinese tourists: preparing for international tourism in the post-COVID-19 world |
| title_full | The insufficiency of the Malaysian contact tracing app from the perspective of Chinese tourists: preparing for international tourism in the post-COVID-19 world |
| title_fullStr | The insufficiency of the Malaysian contact tracing app from the perspective of Chinese tourists: preparing for international tourism in the post-COVID-19 world |
| title_full_unstemmed | The insufficiency of the Malaysian contact tracing app from the perspective of Chinese tourists: preparing for international tourism in the post-COVID-19 world |
| title_short | The insufficiency of the Malaysian contact tracing app from the perspective of Chinese tourists: preparing for international tourism in the post-COVID-19 world |
| title_sort | insufficiency of the malaysian contact tracing app from the perspective of chinese tourists preparing for international tourism in the post covid 19 world |
| topic | Mysejahtera Contact-tracing app International tourism COVID-19 Resumption |
| url | http://www.sciencedirect.com/science/article/pii/S2405844022034429 |
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