Status of Information Technology Services Management in Libraries and Special Information Centers in Metro Tehran
Objectives: The present study investigates the state of administration of information technology services in libraries and special information centers in metropolitan Tehran Methodology: A quantitative approach was used using literature survey. 131 libraries and Special Information Center were sele...
| Main Authors: | , , |
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| Format: | Article |
| Language: | fas |
| Published: |
University of Tehran
2011-12-01
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| Series: | تحقیقات کتابداری و اطلاع‌رسانی دانشگاهی |
| Subjects: | |
| Online Access: | https://jlib.ut.ac.ir/article_28769_2965313df0e935b449e0e5314592664d.pdf |
| _version_ | 1797939069355819008 |
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| author | Z Abolghassemi A Ghaebi S Rezaie Sharif Abadi |
| author_facet | Z Abolghassemi A Ghaebi S Rezaie Sharif Abadi |
| author_sort | Z Abolghassemi |
| collection | DOAJ |
| description | Objectives: The present study investigates the state of administration of information technology services in libraries and special information centers in metropolitan Tehran
Methodology: A quantitative approach was used using literature survey. 131 libraries and Special Information Center were selected in Tehran Area.
Findings: Statistical Analysis confirmed the non-compliance with four out of seven evaluation criteria. These were planning and implementation of service management, service processes, control processes and presentation. No concrete theory was developed regarding the remaining criteria of management system, communication processes, and solution processes |
| first_indexed | 2024-04-10T19:09:44Z |
| format | Article |
| id | doaj.art-40e6796373fd467ea06ca48c11c2df70 |
| institution | Directory Open Access Journal |
| issn | 2783-4638 |
| language | fas |
| last_indexed | 2024-04-10T19:09:44Z |
| publishDate | 2011-12-01 |
| publisher | University of Tehran |
| record_format | Article |
| series | تحقیقات کتابداری و اطلاع‌رسانی دانشگاهی |
| spelling | doaj.art-40e6796373fd467ea06ca48c11c2df702023-01-30T18:54:37ZfasUniversity of Tehranتحقیقات کتابداری و اطلاع‌رسانی دانشگاهی2783-46382011-12-01454557528769Status of Information Technology Services Management in Libraries and Special Information Centers in Metro TehranZ Abolghassemi0A Ghaebi1S Rezaie Sharif Abadi2کارشناس ارشد علوم کتابداری و اطلاع¬رسانی دانشگاه الزهرا؛استادیار گروه کتابداری و اطلاع¬رسانی دانشگاه الزهرا (س)؛دانشیار گروه کتابداری و اطلاع¬رسانی دانشگاه الزهرا (س)؛Objectives: The present study investigates the state of administration of information technology services in libraries and special information centers in metropolitan Tehran Methodology: A quantitative approach was used using literature survey. 131 libraries and Special Information Center were selected in Tehran Area. Findings: Statistical Analysis confirmed the non-compliance with four out of seven evaluation criteria. These were planning and implementation of service management, service processes, control processes and presentation. No concrete theory was developed regarding the remaining criteria of management system, communication processes, and solution processeshttps://jlib.ut.ac.ir/article_28769_2965313df0e935b449e0e5314592664d.pdfiso/iec20000:2005itc managementspecial libraries |
| spellingShingle | Z Abolghassemi A Ghaebi S Rezaie Sharif Abadi Status of Information Technology Services Management in Libraries and Special Information Centers in Metro Tehran تحقیقات کتابداری و اطلاع‌رسانی دانشگاهی iso/iec20000:2005 itc management special libraries |
| title | Status of Information Technology Services Management in Libraries and Special Information Centers in Metro Tehran |
| title_full | Status of Information Technology Services Management in Libraries and Special Information Centers in Metro Tehran |
| title_fullStr | Status of Information Technology Services Management in Libraries and Special Information Centers in Metro Tehran |
| title_full_unstemmed | Status of Information Technology Services Management in Libraries and Special Information Centers in Metro Tehran |
| title_short | Status of Information Technology Services Management in Libraries and Special Information Centers in Metro Tehran |
| title_sort | status of information technology services management in libraries and special information centers in metro tehran |
| topic | iso/iec20000:2005 itc management special libraries |
| url | https://jlib.ut.ac.ir/article_28769_2965313df0e935b449e0e5314592664d.pdf |
| work_keys_str_mv | AT zabolghassemi statusofinformationtechnologyservicesmanagementinlibrariesandspecialinformationcentersinmetrotehran AT aghaebi statusofinformationtechnologyservicesmanagementinlibrariesandspecialinformationcentersinmetrotehran AT srezaiesharifabadi statusofinformationtechnologyservicesmanagementinlibrariesandspecialinformationcentersinmetrotehran |