Factors that determine mental health professionals’ decision to support home-based video consultations – A qualitative study
IntroductionUsing videoconferencing for consulting with patients in the mental health services has been shown in interventions to be similarly effective as when meeting in person. In practice, it often makes more sense to use video consultations with patients in a more flexible way than intervention...
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2022-09-01
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| Series: | Frontiers in Psychiatry |
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| Online Access: | https://www.frontiersin.org/articles/10.3389/fpsyt.2022.984026/full |
| _version_ | 1798000372128677888 |
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| author | Anne Marie Moeller Anne Marie Moeller Jens Peter Hansen Jens Peter Hansen Pernille Tanggaard Andersen |
| author_facet | Anne Marie Moeller Anne Marie Moeller Jens Peter Hansen Jens Peter Hansen Pernille Tanggaard Andersen |
| author_sort | Anne Marie Moeller |
| collection | DOAJ |
| description | IntroductionUsing videoconferencing for consulting with patients in the mental health services has been shown in interventions to be similarly effective as when meeting in person. In practice, it often makes more sense to use video consultations with patients in a more flexible way than interventions permit. The aim of this study was to investigate what constitutes a professional video consultation from the perspectives of mental health professionals and explore what is of importance for the establishment and realization of video consultations in practice.Materials and methodsA Grounded Theory methodology approach based on Corbin and Strauss was used. Data collection consisted of participant observations of introductory events followed by individual interviews with mental health professionals who had used video consultations with patients.FindingsMental health professionals believed that a professional video consultation was one that was not inferior to an in-person consultation but offered something else, such as more and easier access, accommodating patients’ needs and wishes. At the same time, it should not interfere with the treatment quality, e.g., by hampering communication and therapeutic tasks. The expected treatment quality was based on an individual assessment of the patient and varied from clinician to clinician. The implementation process and support which the organization provided affected the clinicians’ attitudes as well as the clinicians’ experiences and hence how the clinicians assessed the quality of the service.ConclusionPerceived usefulness, patient demands, and close IT support will positively impact the establishment and realization of video consultations whereas high workload and technical problems would hamper it. |
| first_indexed | 2024-04-11T11:19:12Z |
| format | Article |
| id | doaj.art-410d5be61d6240d3a99be0099df3c567 |
| institution | Directory Open Access Journal |
| issn | 1664-0640 |
| language | English |
| last_indexed | 2024-04-11T11:19:12Z |
| publishDate | 2022-09-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Psychiatry |
| spelling | doaj.art-410d5be61d6240d3a99be0099df3c5672022-12-22T04:27:08ZengFrontiers Media S.A.Frontiers in Psychiatry1664-06402022-09-011310.3389/fpsyt.2022.984026984026Factors that determine mental health professionals’ decision to support home-based video consultations – A qualitative studyAnne Marie Moeller0Anne Marie Moeller1Jens Peter Hansen2Jens Peter Hansen3Pernille Tanggaard Andersen4Unit for Health Promotion Research, Department of Public Health, University of Southern Denmark, Odense, DenmarkResearch Unit for Telepsychiatry and E-Mental Health, Centre for Telepsychiatry, The Mental Health Services in the Region of Southern Denmark, Odense, DenmarkPsychiatric Research Unit Esbjerg, The Mental Health Services in the Region of Southern Denmark, Esbjerg, DenmarkDepartment of Clinical Research, Center for Clinical Nursing Research, University of Southern Denmark, Odense, DenmarkUnit for Health Promotion Research, Department of Public Health, University of Southern Denmark, Odense, DenmarkIntroductionUsing videoconferencing for consulting with patients in the mental health services has been shown in interventions to be similarly effective as when meeting in person. In practice, it often makes more sense to use video consultations with patients in a more flexible way than interventions permit. The aim of this study was to investigate what constitutes a professional video consultation from the perspectives of mental health professionals and explore what is of importance for the establishment and realization of video consultations in practice.Materials and methodsA Grounded Theory methodology approach based on Corbin and Strauss was used. Data collection consisted of participant observations of introductory events followed by individual interviews with mental health professionals who had used video consultations with patients.FindingsMental health professionals believed that a professional video consultation was one that was not inferior to an in-person consultation but offered something else, such as more and easier access, accommodating patients’ needs and wishes. At the same time, it should not interfere with the treatment quality, e.g., by hampering communication and therapeutic tasks. The expected treatment quality was based on an individual assessment of the patient and varied from clinician to clinician. The implementation process and support which the organization provided affected the clinicians’ attitudes as well as the clinicians’ experiences and hence how the clinicians assessed the quality of the service.ConclusionPerceived usefulness, patient demands, and close IT support will positively impact the establishment and realization of video consultations whereas high workload and technical problems would hamper it.https://www.frontiersin.org/articles/10.3389/fpsyt.2022.984026/fullvideo consultationmental health professionalsaccesshealth care serviceGrounded Theory |
| spellingShingle | Anne Marie Moeller Anne Marie Moeller Jens Peter Hansen Jens Peter Hansen Pernille Tanggaard Andersen Factors that determine mental health professionals’ decision to support home-based video consultations – A qualitative study Frontiers in Psychiatry video consultation mental health professionals access health care service Grounded Theory |
| title | Factors that determine mental health professionals’ decision to support home-based video consultations – A qualitative study |
| title_full | Factors that determine mental health professionals’ decision to support home-based video consultations – A qualitative study |
| title_fullStr | Factors that determine mental health professionals’ decision to support home-based video consultations – A qualitative study |
| title_full_unstemmed | Factors that determine mental health professionals’ decision to support home-based video consultations – A qualitative study |
| title_short | Factors that determine mental health professionals’ decision to support home-based video consultations – A qualitative study |
| title_sort | factors that determine mental health professionals decision to support home based video consultations a qualitative study |
| topic | video consultation mental health professionals access health care service Grounded Theory |
| url | https://www.frontiersin.org/articles/10.3389/fpsyt.2022.984026/full |
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