Customer incivility, employee emotional exhaustion, and job embeddedness relationship in the Indonesian hospitality sector: The socio-economic status perspective

Customer incivility, employee emotional exhaustion, and job embeddedness relationship in the Indonesian hospitality sector: The socio-economic status perspective

AbstractThis study explores the impact of customer incivility on frontline employees’ job embeddedness in the Indonesian hospitality sector. We also investigate whether emotional exhaustion prevalence mediated, and socio-economic status (SES) moderated the link between customer incivility, emotional...

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Bibliographic Details
Main Authors: Deni Gustiawan,   Noermijati, Siti Aisjah, Nur Khusniyah Indrawati
Format: Article
Language:English
Published: Taylor & Francis Group 2023-12-01
Series:Cogent Social Sciences
Subjects:
customer incivility
emotional exhaustion
socio-economic status
job embeddedness
hospitality industry
Online Access:https://www.tandfonline.com/doi/10.1080/23311886.2023.2178613

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