Investigating the Quality of Caring Behaviors of Nurses and Patient Satisfaction in Shahid Beheshti Hospital of Yasuj
Background: Caring is the core of Nursing and holistic high-quality care is considered as one of the main concerns of nursing managers. Evaluation by main care recipients and assessment of their satisfaction with different levels of care is a way to determine and improve the quality of nursing care....
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| Format: | Article |
| Language: | English |
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Golestan University of Medical Sciences
2016-06-01
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| Series: | Journal of Research Development in Nursing and Midwifery |
| Subjects: | |
| Online Access: | http://goums.ac.ir/jgbfnm/browse.php?a_code=A-10-549-2&slc_lang=en&sid=1 |
| _version_ | 1818272511876399104 |
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| author | Soheila Zabolypour Kourosh Dastan Saeed Ghorbani Amir Anbari Sepideh Mohammadi |
| author_facet | Soheila Zabolypour Kourosh Dastan Saeed Ghorbani Amir Anbari Sepideh Mohammadi |
| author_sort | Soheila Zabolypour |
| collection | DOAJ |
| description | Background: Caring is the core of Nursing and holistic high-quality care is considered as one of the main concerns of nursing managers. Evaluation by main care recipients and assessment of their satisfaction with different levels of care is a way to determine and improve the quality of nursing care. The aim of this study was to determine the relationship between the quality of nurses’ caring behaviors with patient satisfaction in four areas of nursing knowledge and skills, patient education, communication and nursing ethics.
Methods: This descriptive study was performed on 150 patients hospitalized in the Shahid Beheshti Hospital of Yasuj, in 2013. Subjects were selected by convenience sampling and from the departments of general surgery, neurosurgery, infectious diseases, neurology and burn center. Data were collected and analyzed using quality of caring behaviors and patient satisfaction questionnaires.
Results: The quality of caring behaviors was reported as moderate by the patients. Subscale of quality of caring behaviors was reported as good in area of nursing knowledge and skills, and as moderate in areas of patient communication and nursing ethics. The mean score of satisfaction was relatively favorable. Satisfaction regarding the subscale of nursing knowledge and skills was at a favorable level and patient education, communication and nursing ethics were reported as relatively favorable.
Conclusion: Considering the moderate quality of nursing care, patient satisfaction level and level of the subscales, nursing managers and officials at faculty of nursing are expected to pay more attention to the aspects of patient education, communication and nursing ethics in addition to nursing knowledge and skills. |
| first_indexed | 2024-12-12T21:43:14Z |
| format | Article |
| id | doaj.art-4256829fc2f645e488e25a03b9295089 |
| institution | Directory Open Access Journal |
| issn | 2588-3038 |
| language | English |
| last_indexed | 2024-12-12T21:43:14Z |
| publishDate | 2016-06-01 |
| publisher | Golestan University of Medical Sciences |
| record_format | Article |
| series | Journal of Research Development in Nursing and Midwifery |
| spelling | doaj.art-4256829fc2f645e488e25a03b92950892022-12-22T00:10:59ZengGolestan University of Medical SciencesJournal of Research Development in Nursing and Midwifery2588-30382016-06-011312531Investigating the Quality of Caring Behaviors of Nurses and Patient Satisfaction in Shahid Beheshti Hospital of YasujSoheila Zabolypour0Kourosh Dastan1Saeed Ghorbani2Amir Anbari3Sepideh Mohammadi4 Background: Caring is the core of Nursing and holistic high-quality care is considered as one of the main concerns of nursing managers. Evaluation by main care recipients and assessment of their satisfaction with different levels of care is a way to determine and improve the quality of nursing care. The aim of this study was to determine the relationship between the quality of nurses’ caring behaviors with patient satisfaction in four areas of nursing knowledge and skills, patient education, communication and nursing ethics. Methods: This descriptive study was performed on 150 patients hospitalized in the Shahid Beheshti Hospital of Yasuj, in 2013. Subjects were selected by convenience sampling and from the departments of general surgery, neurosurgery, infectious diseases, neurology and burn center. Data were collected and analyzed using quality of caring behaviors and patient satisfaction questionnaires. Results: The quality of caring behaviors was reported as moderate by the patients. Subscale of quality of caring behaviors was reported as good in area of nursing knowledge and skills, and as moderate in areas of patient communication and nursing ethics. The mean score of satisfaction was relatively favorable. Satisfaction regarding the subscale of nursing knowledge and skills was at a favorable level and patient education, communication and nursing ethics were reported as relatively favorable. Conclusion: Considering the moderate quality of nursing care, patient satisfaction level and level of the subscales, nursing managers and officials at faculty of nursing are expected to pay more attention to the aspects of patient education, communication and nursing ethics in addition to nursing knowledge and skills.http://goums.ac.ir/jgbfnm/browse.php?a_code=A-10-549-2&slc_lang=en&sid=1Nursing Quality of Care Patient Satisfaction |
| spellingShingle | Soheila Zabolypour Kourosh Dastan Saeed Ghorbani Amir Anbari Sepideh Mohammadi Investigating the Quality of Caring Behaviors of Nurses and Patient Satisfaction in Shahid Beheshti Hospital of Yasuj Journal of Research Development in Nursing and Midwifery Nursing Quality of Care Patient Satisfaction |
| title | Investigating the Quality of Caring Behaviors of Nurses and Patient Satisfaction in Shahid Beheshti Hospital of Yasuj |
| title_full | Investigating the Quality of Caring Behaviors of Nurses and Patient Satisfaction in Shahid Beheshti Hospital of Yasuj |
| title_fullStr | Investigating the Quality of Caring Behaviors of Nurses and Patient Satisfaction in Shahid Beheshti Hospital of Yasuj |
| title_full_unstemmed | Investigating the Quality of Caring Behaviors of Nurses and Patient Satisfaction in Shahid Beheshti Hospital of Yasuj |
| title_short | Investigating the Quality of Caring Behaviors of Nurses and Patient Satisfaction in Shahid Beheshti Hospital of Yasuj |
| title_sort | investigating the quality of caring behaviors of nurses and patient satisfaction in shahid beheshti hospital of yasuj |
| topic | Nursing Quality of Care Patient Satisfaction |
| url | http://goums.ac.ir/jgbfnm/browse.php?a_code=A-10-549-2&slc_lang=en&sid=1 |
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